---
title: Creating consistent CX is key to customer retention
description: CX Today's David Dungay hosts David Butler, SVP of Product & Strategy, Glance Networks
---

[Blog ](https://www.glance.cx/blog)

# [Creating consistent CX is key to customer retention](https://www.glance.cx/blog/creating-consistent-cx-is-key-to-customer-retention)

 Written by [Thalia Chodat](https://www.glance.cx/blog/author/tchodat) | Dec 21, 2023 8:14:53 PM

**CX Today’s David Dungay** hosts **David Butler, SVP of Product & Strategy, Glance Networks.**

In this session we discuss the following:

- **Where do you see organisations struggle when it comes to achieving a consistent experience across platforms?**
- **With all the recent developments around Generative AI how do you see the role of the chatbot evolving when it comes to delivering CX?**
- **Are businesses doubling down on CX technology spend to try and bolster customer retention?**

 

[View full post](https://www.glance.cx/blog/creating-consistent-cx-is-key-to-customer-retention)

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