---
title: The blind spot in your $100M AI strategy
description: The Blind Spot in Your $100M AI Strategy
---

[Blog ](https://www.glance.cx/blog)

# [The blind spot in your $100M AI strategy](https://www.glance.cx/blog/the-blind-spot-in-your-100m-ai-strategy)

 Written by [Heather Nightingale](https://www.glance.cx/blog/author/heather-nightingale) | Apr 6, 2026 5:37:11 PM

Today’s AI agents are genuinely impressive at processing text and telephony data. But they remain in the dark about the live digital journey. An AI can know what a customer is trying to do. It cannot see how they are failing. It cannot see the pop-up blocking a Submit button orconnect a customer’s hesitation in real time to a human expert who can step in and resolve it before the moment is lost.

 

[View full post](https://www.glance.cx/blog/the-blind-spot-in-your-100m-ai-strategy)

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