---
title: Will CRM systems replace contact center platforms?
description: CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance
---

[Blog ](https://www.glance.cx/blog)

# [Will CRM systems replace contact center platforms?](https://www.glance.cx/blog/will-crm-systems-replace-contact-center-platforms)

 Written by [Thalia Chodat](https://www.glance.cx/blog/author/tchodat) | Dec 21, 2023 8:29:42 PM

**CX Today’s Charlie Mitchell** hosts **Tom Martin, CEO of Glance.**

In this session, we consider the evolution of CRM systems, discussing:

- **Whether CRM with swallow up contact center platforms**
- **Is the CRM a viable option for mid-market and enterprise businesses?**
- **How Glance is helping to bring CRM systems up to grade for contact center use cases**
- **Other exciting trends in the world of CRM**

 

[View full post](https://www.glance.cx/blog/will-crm-systems-replace-contact-center-platforms)

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