---
title: "AI, humans, and customer experience: 2024 trends in Guided CX"
description: "Download this eBook to learn why people still want human interaction in the age of AI, how enterprises are enhancing interactions before there’s a  CX “problem,\" and why investing in agent and representative experiences will become a strategic priority in 2024."
---

[Glance eBooks ](https://www.glance.cx/ebooks)

# [AI, humans, and customer experience: 2024 trends in Guided CX](https://www.glance.cx/ebooks/ai-humans-and-customer-experience)

 Written by [Glance](https://www.glance.cx/ebooks/author/guest-writer) | Jan 19, 2024 7:30:04 PM

Download the eBook to learn how banks are using Guided CX to:

- Drive customer loyalty 
- Empower in-branch tellers and banking teams to reduce handling time and improve first call resolution
- Improve customer engagement metrics, such as reducing sign-up times for new product, by 60%

[View full post](https://www.glance.cx/ebooks/ai-humans-and-customer-experience)

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