About this talk
When it comes time to seek help in your website or app, customers love chat. And they love it even more when it’s quick, convenient, and personalized.
Enter cobrowse with Glance. When your representatives can join your customers virtually during a chat session, right in the webpage or app, they can help customers:
- Answer critical questions
- Guide navigation
- Complete a transaction
With Glance, customers are grateful for the help and delighted with the experience as their needs are met in-the-moment. For companies, Glance accelerates issue resolution while achieving better customer satisfaction and NPS scores - ensuring happier, more loyal customers through unforgettable digital experiences.