WEBINARS

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Glance and Microsoft Dynamics 365 Live Demo 1

Guided CX Customer Loyalty Case Study Customer Retention Contact Centers

Demo Webinar: Glance Cobrowse for Microsoft Dynamics 365

As organizations adopt AI to boost contact center efficiency, the importance of authentic, human-led support remains essential, especially in regulated industries such as financial services. This webinar will show how Glance Cobrowse for Microsoft Dynamics 365 Contact Center, now available on Microsoft AppSource, enables service teams to deliver seamless, secure, and highly personalized experiences directly within the Dynamics 365 workspace. Key takeaways: How Glance's cobrowsing, screen sharing, and live video capabilities integrate natively into Microsoft Dynamics 365 workflows The value of combining Microsoft Copilot's real-time agent assistance with Glance Cobrowse to guide customers through complex processes Ways to trigger cobrowse moments using AI for timely, context-rich support Security and scalability features that meet the needs of highly regulated enterprises Proven strategies to reduce churn, build long-term loyalty, and increase revenue through upsell and cross-sell opportunities during live interactions

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Latest Recorded Webinars

Digital Transformation

AI and human CX maturity in insurance

In the face of AI advancements, what key metrics should insurance companies track to evaluate the effectiveness of its integration and its impact on customer experience? How can forward-thinking organizations assess how they balance AI and agents in customer-facing interactions? With pressure from all sides, many leaders are caught between visionary possibilities in the long term and what's achievable – and impactful – now.

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Guided CX

The Total Economic Impact of Glance Guided CX

Companies across all industries are seeking to gain a strategic advantage with differentiated customer experiences. But understanding how to measure the business impact of CX improvements is crucial – both to produce quantifiable results and to ensure the investment is sound.

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Guided CX

Beyond words: Elevating live chat with Guided CX

About this talk Live chat is fast, convenient, and the leading digital contact method for today’s consumers. It’s usually effective and efficient for both participants…until it isn’t. Live chat still relies on the ability to clearly communicate in a written medium, which is perfect for fast, simple, unmemorable interactions.

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Digital Transformation

Bringing human CX to digital spaces

About this talk When it comes to helping customers meet their goals in your digital spaces, nothing beats real human connections. Glance connects your agents with your customers, face to face and right in your company’s website or app, as a seamless part of your digital customer journey.

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Guided CX

Power personal connections in mobile apps with Glance

About this talk When it comes time to seek help in your website or app, customers love chat. And they love it even more when it’s quick, convenient, and personalized.

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Guided CX

Add the human touch to web-based chat with Glance

About this talk When it comes time to seek help in your website or app, customers love chat. And they love it even more when it’s quick, convenient, and personalized.

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Guided CX

Guided CX: Why visual engagement apps should be in your portfolio

About this talk During this webinar, Metrigy CEO and Principal Analyst Robin Gareiss will discuss why contact centers must have three key capabilities: video, co-browsing, and screen sharing. She will cover the following:

Robin Gareiss

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Digital Transformation

Transforming customer experience: Why visual engagement is key

About this talk More than half of companies have or will have a formal CX transformation project underway this year. Among the many initiatives, organizations are leveraging visual engagement applications (video, screen-sharing, and co-browsing) to their customer interaction options.

Robin Gareiss

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How a remarkable customer experience can be your best sales strategy

About this talk Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable — just ask your favorite ride-share company.

Dan Gingiss

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Guided CX

Why every employee is in the customer experience business

About this talk We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

Dan Gingiss

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Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.

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