---
title: "Guided CX: Why visual engagement apps should be in your portfolio"
description: Among the many initiatives, organizations are leveraging visual engagement applications (video, screen-sharing, and co-browsing) to their customer interaction options.
---

[Glance Webinars ](https://www.glance.cx/webinars)

# [Guided CX: Why visual engagement apps should be in your portfolio](https://www.glance.cx/webinars/guided-cx-why-visual-engagement-apps-should-be-in-your-portfolio)

 Written by [Glance](https://www.glance.cx/webinars/author/guest-writer) | February 27, 2024

## About this talk

During this webinar, Metrigy CEO and Principal Analyst Robin Gareiss will discuss why contact centers must have three key capabilities: video, co-browsing, and screen sharing. She will cover the following: 

- How pervasive are visual engagement applications in contact centers, and how much will they grow?  
- What customer scenarios are prime candidates for a guided customer experience?
- To what extent does the use of visual engagement improve business success metrics, including revenue, operational costs, customer ratings, and employee efficiency?
- Which industries should be communicating with customers using these visual engagement applications?

 

[View full post](https://www.glance.cx/webinars/guided-cx-why-visual-engagement-apps-should-be-in-your-portfolio)

```json
{
  "@context" : "http://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Glance"
  },
  "dateModified" : "2024-03-04T19:15:33.633Z",
  "datePublished" : "2024-02-27T21:17:01Z",
  "headline" : "Guided CX: Why visual engagement apps should be in your portfolio",
  "image" : {
    "@type" : "ImageObject",
    "height" : 360,
    "url" : "https://22036085.fs1.hubspotusercontent-na1.net/hubfs/22036085/Imported%20sitepage%20images/image_931262.jpg",
    "width" : 640
  },
  "mainEntityOfPage" : "https://www.glance.cx/webinars/guided-cx-why-visual-engagement-apps-should-be-in-your-portfolio",
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "height" : 60,
      "url" : "/hs/hsstatic/content_shared_assets/static-1.4092/img/default-amp-logo.png",
      "width" : 60
    },
    "name" : "Glance Webinars"
  }
}
```