About this talk
During this webinar, Metrigy CEO and Principal Analyst Robin Gareiss will discuss why contact centers must have three key capabilities: video, co-browsing, and screen sharing. She will cover the following:
- How pervasive are visual engagement applications in contact centers, and how much will they grow?
- What customer scenarios are prime candidates for a guided customer experience?
- To what extent does the use of visual engagement improve business success metrics, including revenue, operational costs, customer ratings, and employee efficiency?
- Which industries should be communicating with customers using these visual engagement applications?