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Guided CX: Why visual engagement apps should be in your portfolio
Guided CX

Guided CX: Why visual engagement apps should be in your portfolio

Robin Gareiss, CEO and Principal Analyst at Metrigy
Robin Gareiss
Webinar Speakers
Robin Gareiss

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    About this talk

    During this webinar, Metrigy CEO and Principal Analyst Robin Gareiss will discuss why contact centers must have three key capabilities: video, co-browsing, and screen sharing. She will cover the following: 

    • How pervasive are visual engagement applications in contact centers, and how much will they grow?  
    • What customer scenarios are prime candidates for a guided customer experience?
    • To what extent does the use of visual engagement improve business success metrics, including revenue, operational costs, customer ratings, and employee efficiency?
    • Which industries should be communicating with customers using these visual engagement applications?

     

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