Today's customers spend more time inside mobile apps than ever before. Whether they're managing finances, shopping, scheduling healthcare appointments, or accessing insurance information, they expect seamless digital experiences on their phones.
Mobile customer engagement helps organizations deliver real time assistance directly inside their mobile apps. Instead of forcing customers to leave the app, switch channels, or explain their issue over the phone, representatives can join them within the app to guide them through complex tasks.
Glance Mobile Solutions bring Guided CX directly into native mobile applications through secure cobrowsing, screen sharing, camera share, and live video. Representatives can provide personalized assistance without disrupting the customer's journey, helping organizations improve customer satisfaction while reducing effort.
Explore our growing library of integrations to connect Glance with your CRM, CCaaS, and customer engagement tools.
Consumers increasingly prefer mobile apps for important transactions, but mobile screens also create unique challenges.
Small screens, complex forms, authentication requirements, and unfamiliar navigation often create friction that leads to abandoned transactions and frustrated customers.
As AI becomes more common in customer service, mobile engagement ensures customers can easily transition from self service to expert assistance whenever human guidance is needed.
Customers continue using your mobile app as they normally would.
When they need assistance, a representative launches a secure Guided CX session directly within the app.
During the session, agents can:
Everything happens within your branded mobile experience. There are no downloads, no separate meeting links, and no need for customers to leave the app.
Mobile engagement becomes even more powerful when combined with the full Glance Guided CX platform.
Representatives can seamlessly move between:
Together these capabilities create connected customer journeys that blend digital convenience with expert human guidance.
Learn more about Glance Guided CX
Mobile customer interactions often involve sensitive personal and financial information.
Glance Mobile Solutions are designed to help enterprise organizations deliver secure in app assistance while protecting customer privacy.
Key capabilities include:
Organizations can confidently support customers inside their mobile apps while meeting enterprise security requirements.
Guide customers through mobile banking, account opening, lending applications, investment services, and fraud resolution without leaving the banking app.
Help patients navigate benefits, enroll in plans, complete forms, access care, and verify documents through secure mobile experiences.
Support onboarding, product adoption, feature discovery, and troubleshooting without interrupting the user experience.
Assist policyholders with claims, renewals, policy changes, document uploads, and coverage questions directly inside mobile apps.
Glance helps leading organizations across financial services, healthcare, insurance, retail, SaaS, and more create seamless mobile customer experiences.
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Mobile is now the primary digital channel for many customers, but technology alone cannot solve every problem. The future of customer experience combines AI driven efficiency with human expertise delivered exactly when customers need it. Guided CX helps organizations create mobile experiences where customers can quickly move from self service to personalized assistance without leaving the app. The result is faster issue resolution, greater confidence, and stronger customer relationships. |