Guided CX for SaaS
DIGITAL SALES MEETINGS
Humanize your approach to close more business
Solve issues and guide customers in seconds
Service agents can see the screens of customers, quickly identify the problem, and guide them to a solution. Glance is proven to reduce average handle time, increase first call resolution, and raise customer satisfaction.
TRAINING & ONBOARDING
Provide hands-on training experiences
Trainers can put the customer in the driver’s seat and guide them through the training curriculum. People learn better when they do it themselves, rather than watching someone else do it. Glance helps software companies increase customer adoption, accelerate ramp-up time, and create “power users” who are resistant to churn.
Add more value to your service offerings
Embedding Glance into your desktop, browser, or mobile app lets you deliver advisory services to customers without requiring them to leave your app. Meet software users where they are, in context with the work they’re doing, to deliver paid services more efficiently and effectively, and help them realize more value from your software.
What our customers are saying
“We have the ability to have our experts see what the customer sees and highlight areas to help direct the customers. Our one-way video lets the customer connect the TurboTax expert they are speaking with. It’s been a gamechanger for Intuit.”
“At Constant Contact, our customers are our top priority. Glance has improved our ability to resolve issues swiftly within a single call and deliver even more ‘wow’ experiences.”
“Leveraging Glance visual engagement has improved our overall brand image by improving our support offering. Glance helps us increase our customer’s confidence and ability to repeat the solution.”