Case Studies
Welcome to Our Case Studies
See why CX industry leaders trust Glance Guided CX.
Featured Case Study
Glance makes customer consultations less taxing for Intuit
Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers
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Latest Case Studies
Glance makes customer consultations less taxing for Intuit
Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers
ConstructConnect used Glance to build a sales process with a better pipeline
By tightening up their sales process to emphasize demos, ConstructConnect saw shorter sales cycles and higher lead conversion
Truckstop.com delivers premium customer care with Glance
Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers
MINDBODY lifted customer satisfaction & product adoption with Glance
Glance helped MINDBODY knock down barriers to communication between agents and customers
Large bank delights customers by bringing the human touch to their CX
By creating an omnichannel approach to their online banking experience, this leader in banking was able to retain current customers and focus on the growth of new customers
Our Customers
What our customers are saying
Salespeople and demo technicians love Glance because it is simple, easy, fast, and reliable. Sales leadership loves Glance because of the automatic KPI capture in the CRM and the ability to inspect the sales process. Everyone loves the results: close business faster, for more revenue.
"We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer. Our one-way video lets the customer connect the TurboTax expert they are speaking with. It’s been a game changer for Intuit."
"We’re able to jump right into whatever issue the customer may be facing and provide real-time guidance as opposed to trying to make them describe what they see on the screen."
"Enabling lenders to see what the customer is seeing in the digital environment and offer guidance and personalized service as needed through Glance cobrowsing is incredibly valuable."
