Transform Customer Experience
Be there when your customers need you
Personal connections that transform digital experiences
Your customers are on a digital journey. Glance lets your representatives join them along the way: seeing what they see on screen and in-the-moment, directing their navigation, answering their questions, and earning their trust, securely and reliably. Glance helps companies:
Avoid Digital Abandonment
When things get tough, your employees can join your customers to help them through.
At key moments of decision, your representatives can offer advice and expertise.
Connect Customers with Your Brand
With one-on-one, personalized attention, customer sentiment soars - and customer loyalty along with it.
Set your CX apart with the power of your people
On any of your digital properties, in every way your customers prefer to connect with you, join them instantly with Glance.
Employee ease of use
Representatives can initiate a Glance session with a single click from inside their existing employee desktop solution.
Powering tens of thousands of sessions daily – and millions per month – Glance supports the world’s largest brands with security, accessibility, and compliance.
Glance Guided CX Platform
Glance Guided CX is a suite of software capabilities designed to power collaborative, in-person experiences right inside your existing digital properties.
With nothing to download and install, representatives simply see what your customers see and assist their navigation in your website or desktop app: securely, in-person, and in the moment.
Mobile App Share
Representatives join customers inside your mobile app - all customers do is accept a simple prompt - to see only what they’re seeing inside that app and guide their actions.
Add live video chat to any Cobrowse or Mobile App Share experience to augment onscreen interactions with powerful, personal, face-to-face collaboration - right in your current website or app and with nothing for users to download or install.
Mobile Camera Share
With no app to install, invite customers or colleagues to share their mobile cameras and see what’s in their environment for troubleshooting, advisory services, or issue resolution.
Secure screen sharing technology from Glance lets representatives see any screen, browser tab, or app on a customer’s computer.
Glance takes brands’ CX to the next level
The most secure way to support your virtual branch experience: digitally deliver advisory services and support digital transactions with Glance Guided CX.
Support customers with Glance while making digital claims and managing their accounts online.