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Glance Integrations

Yes ...

Glance really does work easily with any CRM, contact center, employee desktop, or CX solution you already use. We also have a bunch of APIs and SDKs if you want to build your own. And we know you want to validate it yourself.
Integrations 2024
Quick-Start Options

Fastest, easiest deployment

Leverage our integrations to bring the Glance session controls into desktop surfaces, including the most popular CRM and CCaaS solutions and/or your proprietary systems. Glance leverages the tools,  processes, and communication channels already in place, including routing and escalations, making adding collaboration to your interactions easy.


Leverage our APIs and SDKs

Some enterprises like to embed Glance into internally developed systems or products they bring to market. If this sounds more like your company, you can explore our help site for several options to embed Glance into your application. When you’re ready, let’s talk. We can help you fast-track this process.

developer working


Rules-based human engagement

Give your employees one less decision to make and improve your business efficiency. You can proactively start collaboration sessions when conditions are right by leveraging business intelligence, routing rules, AI signals, or even customer preferences. Not ready for that level of automation? That’s okay. You can still leverage our detection capabilities and signal for an employee to start the collaboration with just one click at their discretion.



Guided CX anywhere, everywhere

While most Glance engagements start with a single use case, they often quickly multiply as the value of Glance is realized in business results. Enterprises replicate winning guided experiences throughout the company because Glance works even if departments or business units have independent or stand-alone websites, mobile apps, portals, or technology stacks. 

Glance Connection-1


Data capture and correlation

Data teams rejoice. Glance provides easy-to-access APIs that allow you to export the Glance session details to analyze what your employees are assisting customers with. Integrating Glance within your CRM, CCaaS, or custom systems allows you to join interaction data, enabling deeper business analysis to help you understand Glance's impact and automation possibilities. 

Analytics Illustration


Security and compliance

Glance was a pioneer in the DOM-based security approach for the enterprise and continues to be the industry leader, advancing the security threshold for visual collaboration. It supports stringent data privacy and security standards, maintains annual compliance with ISO/IEC 27001 and SOC 2 Type 2, and is verified by our Fortune 500 customers, including Financial Services, Banking, and Insurance. Visit our Trust Center for more information. 

Trust & Security
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Questions about integrating Glance?

Our team of experts is here to walk you through any questions.