Glance Integrations

Flexible cobrowse integration for any technology stack

Whether you use our available integrations or work with our simple APIs and SDKs, our DevEx team makes deployment fast and straightforward for any environment.

Schedule a Technical Review

Flexible integration options

We work with you to select the integration path that fits your technology stack. Our DevEx team joins your evaluation early to identify the best approach: our available integrations, APIs, and SDKs, or a combination of both. Either way, Glance works with the tools, processes, and communication channels already in place, including routing and escalations, making it easy to add collaboration to your interactions.

Expert guidance from day one

Our technical experts join discussions early to understand your technology landscape and recommend the best integration path. We'll collaborate with you on the right technical strategy from day one. No surprises, no roadblocks.

Build with APIs and SDKs

Want maximum control? Build your integration using our comprehensive APIs and SDKs. This approach gives you complete flexibility and control, letting you embed Glance right into your existing systems or custom applications. Our DevEx team guides you throughout the process. Check out our developer center for detailed documentation and resources.

Smart transfers from AI to humans

Once integrated, make your employees’ jobs easier and improve your business efficiency. Your existing systems can automatically start Glance sessions when conditions are right – using your existing routing rules, AI signals, customer data, or preference engines.

Not ready for smart transfers? No problem. You can still use our presence detection to enable employees to start a collaboration with just one click.

Prove business impact

When launching from a CRM or CCaaS system, Glance automatically captures session details, making your existing interaction records and system-level reporting more complete.

Want deeper analysis? Our simple APIs let you export Glance data to your BI platforms and reporting tools to analyze the ROI of every cobrowsing interaction.

Your data teams can combine Glance interaction data with your business metrics within established reporting systems. This gives you deeper and more meaningful business analysis, helping you understand Glance's revenue impact and value-driven efficiencies.