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BCU Achieves Faster, Human-Centered Digital Support with Glance and Salesforce
Credit union improves digital banking experiences by letting members show, not tell, what they need help with Wakefield, MA, May 27, 2026: Glance, a provider of enterprise cobrowse and guided customer experience, is helping Baxter Credit Union (BCU) – a member-owned credit union with more than $6.4 billion in assets and over 370,000 members – improve digital support by integrating cobrowse directly into Salesforce.
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Glance appoints Heather Nightingale as Vice President of Product
Strategic leader to accelerate AI + human-guided CX product strategy
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Customer service AI bots not ready for prime time, survey suggests
Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI ...
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Stop Ho-Ho-Holding: The Future of Holiday CX Is Human-Guided AI
We’ve all been there, sitting on hold, listening to tinny holiday music, wondering if a package will ...
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Why “CX Theater” is Killing Trust — and How AI + Humans Can Save It
Everyone talks about delivering “personalized customer experience.” Too often, though, it’s just a performance. I ...
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New AI + Human CX Maturity Model Guides Enterprise Strategy for 2025
Glance’s AI + Human Maturity Model™ gives CX leaders clarity in balanced CX for 2025 and ...
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75% of consumers left frustrated by AI customer service
2026 CX trends report from Glance shows customers want trustworthy resolution, no matter the channel ...
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