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75% of consumers left frustrated by AI customer service
2026 CX trends report from Glance shows customers want trustworthy resolution, no matter the channel Wakefield, MA, December 17, 2025: Glance, the leader in enterprise cobrowse and guided customer experience solutions, today announced the release of its 2026 CX Trends Report, a candid and data-backed look at what actually happened during the industry’s rapid shift toward AI-driven customer service in 2025 and what CX leaders can learn moving into 2026.
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25 years of Glance: Keeping digital CX simple, human, and friction-free
Technology has changed completely since ...
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Glance marks 25 years of human-centered innovation in digital CX
From attic startup to Fortune 500 cobrowse leader, Glance knows the power of human connection in CX
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Glance to highlight the power of human-guided CX strategy at CX BFSI USA Exchange East
Glance joins financial services leaders in Miami, October 14–15, to set the agenda for balancing intelligent ...
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Glance Unveils 2025 CX Maturity Model on Human + AI Collaboration in the Age of Agentic Automation
Glance’s updated AI + Human Maturity Model™ reveals how top teams are rethinking AI and human ...
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Glance launches Moments that Matter Contest: Celebrating 25 years of human connection
Contest spotlights CX professionals whose empathy and extra effort create unforgettable customer experiences ...
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Glance and Cloudhesive partner to bring human-centered customer experience to the cloud
Cloudhesive customers can now leverage Glance’s industry-leading Guided CX for real-time, personal digital ...
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Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource
Wakefield, MA, June 17, 2025: Glance, a leading provider of cobrowse and visual ...
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New AI + Human CX Maturity Model Guides Enterprise Strategy for 2025
Glance’s AI + Human Maturity Model™ gives CX leaders clarity in balanced CX for 2025 and ...
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