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Glance appoints Heather Nightingale as Vice President of Product
Strategic leader to accelerate AI + human-guided CX product strategy Wakefield, MA, March 11, 2026: Glance, the leader in enterprise cobrowse and guided customer experience, today announced the promotion of Heather Nightingale to Vice President of Product. Nightingale will lead product strategy and product marketing, guiding and defining Glance’s position in a fast-accelerating CX landscape.
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Customer service AI bots not ready for prime time, survey suggests
Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI ...
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Stop Ho-Ho-Holding: The Future of Holiday CX Is Human-Guided AI
We’ve all been there, sitting on hold, listening to tinny holiday music, wondering if a package will ...
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Why “CX Theater” is Killing Trust — and How AI + Humans Can Save It
Everyone talks about delivering “personalized customer experience.” Too often, though, it’s just a performance. I ...
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New AI + Human CX Maturity Model Guides Enterprise Strategy for 2025
Glance’s AI + Human Maturity Model™ gives CX leaders clarity in balanced CX for 2025 and ...
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75% of consumers left frustrated by AI customer service
2026 CX trends report from Glance shows customers want trustworthy resolution, no matter the channel ...
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25 years of Glance: Keeping digital CX simple, human, and friction-free
Technology has changed completely since ...
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Glance marks 25 years of human-centered innovation in digital CX
From attic startup to Fortune 500 cobrowse leader, Glance knows the power of human connection in CX
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