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Our Mission
At Glance, we believe that personal connection makes a world of difference.
That’s why our mission is to power seamless personal support for critical moments. Providing your customers with every possible digital channel to get things done is a no-brainer, but nothing beats genuine human guidance provided at the right moment. That’s what drives us to create Guided CX solutions that are laser-focused on delivering a seamless, personal, guided experience in the digital world. When a customer gets hands-on, personal expertise, they’re more likely to feel confident in their decisions, complete a task faster, and just feel more supported. With Glance’s Guided CX tools, the right kind of support at the right moment isn’t just possible, it’s easy, light … and life-changing.
Where we came from
Our history
Founded in 2001, Glance was at the forefront of innovative digital experiences with the launch of one of the first screen sharing tools on the internet. Rich Baker, one of Glance’s founders, emphasized that Glance, at its core, should be “simple, secure, and always work.” That hasn’t changed. Glance has grown from a screen-sharing solution selling individual licenses to a Guided CX platform serving the largest global enterprises, never losing focus on bringing people together in digital spaces to problem-solve at critical moments.
The proof
Don't just take it from us
