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Digital Transformation
Turn smartphones into sales and service accelerators with Mobile Camera Share
About this talk When your customers or on-site technicians need to verify information or have...
Read NowGlance cobrowse
Get on the same page as your customers – literally
It’s more than screenshare. With cobrowse, a company’s representatives can join a shared browsing experience with customers, partners, or prospects. Glance Cobrowse lets representatives see what customers see, live. It’s like being right next to a customer to answer questions, offer consultation, and guide them at critical moments.
Why cobrowse?
Only Glance Cobrowse delivers:
Omnichannel Flexibility
Your customers can use any device, browser, and communications channel during a cobrowse session.
Enterprise Scale
Glance Cobrowse supports thousands of concurrent sessions, balancing network and device constraints for consistent quality.
In-Brand Experiences
Endlessly customizable UI and UX options for cobrowse deliver the brand experience your customers – and your representatives – expect.
Cobrowse: so customers never feel alone in your digital spaces
Digital “DIY” can leave customers feeling abandoned online. With Glance, cobrowsing means representatives can instantly launch a session from their existing CRM or CCaaS console and join customers online to “Do It Together” – whether it’s a tricky transaction or an important decision. Cobrowsing technology puts representatives next to customers, virtually: improving customer satisfaction, loyalty, and lifetime revenue.
Collaborate on-screen
Instantly see what customers see and guide them in the moment
Unlike screen share, cobrowse solutions let company representatives scroll a web page or app together with customers, highlighting content and navigation options to assist them. When customers change pages, cobrowsing technology lets representatives follow. With Glance, this shared browsing happens with nothing to download, ever. Leading brands trust Glance Cobrowse to improve selling, transactions, training and support.
BUILD TRUST
Secure cobrowse from Glance supports privacy and compliance
Enterprises trust Glance Cobrowse to meet security and privacy requirements. Masking protects sensitive data from representatives’ view during cobrowsing sessions – including credit card or social security numbers. There’s no risk of sharing content from the desktop, other apps, or other browsers when cobrowsing. Glance Cobrowse only works for the website or app tagged, supporting compliance initiatives.
Add humanity to your tech stack
Glance provides out-of-the-box integrations
Prebuilt integrations and open APIs enable Glance to launch with just one click from any CRM, employee desktop solution, or contact center technology. Representatives and customers join a cobrowse session easily, reducing friction during both the customer and the employee experience. And cobrowse session data is automatically logged in the integrated system to demonstrate the positive impact of cobrowse on KPIs.
More than cobrowse
The Glance Guided CX platform
Engage with customers any way they choose. With one click, deliver an omnichannel cobrowse experience connecting customers with your sales, service, training, or technical support team – in the channel they prefer. Glance Guided CX provides instant online collaboration, including cobrowse, across all devices – website, mobile, or desktop app – and all channels: voice, text, chat, email, and more.
Add Video to Cobrowse
When customers can see the friendly face of your representative during a cobrowse session, it can humanize your brand, diffuse tense interactions, and build trust.
Learn more about Glance Video
Our industries
Glance Cobrowse takes brands’ CX to the next level
Leading brands across industries are setting themselves apart through the power of human connection. Explore how Glance powers better CX in:
Financial Services
The most secure way to support your virtual branch experience: digitally deliver advisory services and support digital transactions with Glance Guided CX.
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Insurance
Support customers with Glance while making digital claims and managing their accounts online.
Learn More
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