eBooks
Welcome to Our eBooks
See why CX industry leaders trust Glance Guided CX.
Featured eBook
How top banks are driving customer loyalty by personalizing digital banking experiences
Download the eBook to learn how banks are using Guided CX to:
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Latest eBooks
eBook
What call centers need, according to top experts
We had the privilege to tap into the minds of proven contact center experts for Q&A sessions where they shared tips they’ve learned over the combined 50+ years of experience in the field. In this eBook, we’ve wrapped up a high-level overview of the key takeaways from these discussions.
eBook
AI, Humans, and Customer Experience: 2024 Trends in Guided CX
Download the eBook to learn why people still want human interaction in the age of AI, how enterprises are enhancing interactions before there’s a CX “problem," and why investing in agent and representative experiences will become a strategic priority in 2024.
eBook
How top banks are driving customer loyalty by personalizing digital banking experiences
Download the eBook to learn how banks are using Guided CX to drive customer loyalty, empower in-branch tellers and banking teams to reduce handling time and improve first call resolution, and improve customer engagement metrics, such as reducing sign-up times for new product, by 60%.
Our Customers
What our customers are saying
Salespeople and demo technicians love Glance because it is simple, easy, fast, and reliable. Sales leadership loves Glance because of the automatic KPI capture in the CRM and the ability to inspect the sales process. Everyone loves the results: close business faster, for more revenue.
"We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer. Our one-way video lets the customer connect the TurboTax expert they are speaking with. It’s been a game changer for Intuit."
"We’re able to jump right into whatever issue the customer may be facing and provide real-time guidance as opposed to trying to make them describe what they see on the screen."
"Enabling lenders to see what the customer is seeing in the digital environment and offer guidance and personalized service as needed through Glance cobrowsing is incredibly valuable."
