Live demo on 5/22 featuring  Glance for Genesys Cloud. Register now.

Glance Trust Center


Every day, the world’s most recognizable brands trust Glance to power their human-to-human collaboration in moments that matter.

Trust & Security

DOM-based cobrowse: architected for security

Glance is uniquely architected without the use of proxy servers, which can create vulnerabilities for "man in the middle" attacks. With Glance, both the company's representative and the customer view the same web page at the same time using patented, DOM-based technology, which doesn't store or communicate customer log-in data, cookies, or any other identifying information. 

Session data in Glance is always encrypted and always in motion - never at rest - and Glance never records, captures, or stores session content. Available SAML and SSO technology adds additional layers of security to your agents' experience, as well.

high tech SaaS support

Role-based masking: controls for privacy

Masking in Glance offers your in-house administrators complete control over what is shared during a Glance session. When personally identifiable information (PII) and other sensitive data or IP is masked, it is never included in the Glance session, never communicated with the representative, and - in fact - never leaves the customer's browser. 

And masking is role-based: providing different levels of access to different types of employees across your organization, if necessary. Masking can apply to text, form-fields, buttons, and more: keeping PII from being communicated to ensure your customers' privacy and security.

high tech SaaS

Certifications and attestations


ISO/IEC 27001

Information Security Management System (ISMS)

Glance maintains annual compliance with ISO/IEC 27001, performed by A-LIGN Assurance. This certification confirms our ongoing commitment to the security, confidentiality, and high availability of our services.

Download now

SOC 2 Type 2

SOC for Service Organizations

Glance undergoes regular audits to meet the requirements of each of the five trust principles (security, availability, processing integrity, confidentiality, and privacy) and remains SOC 2 Type 2 compliant. Its SOC 2 report extends to all Glance services.

Request report
Untitled design (28)


Cloud Security Alliance

Glance is STAR Registry Level 1 with Cloud Security Alliance (CSA). The CSA Cloud Controls Matrix is a cybersecurity control framework for cloud computing. It is composed of 197 control objectives that are structured in 17 domains covering all key aspects of cloud technology.

View registry

GDPR and Privacy

General Data Protection Regulation

Glance previously was a member of the EU/US Privacy Shield but due to Schrems 2, Glance utilizes Standard Contractual Clauses (SCC) for the legal and contractual movement of data. Our privacy policy aligns to GDPR requirements.

View privacy policy

Request SOC 2 Type 2 Report

We are happy to provide you with our SOC 2 Type 2 report conducted by an independent service auditor. Please complete the following information and a member of our team will get in touch with you.

See it Live

Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.