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Customers prize resolution over bots’ speedy replies
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Customers prize resolution over bots’ speedy replies

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Heather Nightingale Heather Nightingale

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    For 68% of customers what matters most in a support interaction is getting their issue completely resolved, per Glance’s 2026 CX Trends report released yesterday. Glance surveyed 600 US consumer respondents in October 2025.
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    https://www.nojitter.com/contact-centers/customers-prize-resolution-over-bots-speedy-replies

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