Why it matters
Save their day, and your KPIs
75% of customers want to interact with a real person more often as technology improves (PwC)
70% abandon online transactions because of a bad user experience. (PwC)
66% of businesses say they compete solely on CX (Gartner)
How it works
Connect with your customers – your way
Get on the same page
Join your customers in any digital space to see, guide, share, and collaborate, with the ability to gesture at and highlight elements on screen for the customer, assist in form completion, and more.
Fast & Secure
Not all screen share technology is created equal, especially when security is top of mind. With presence detection within your CRM, launching a secure screen share session with a customer is just one click away for your representatives.
Any Device, Anywhere
Mobile App Share
Give customers the same powerful cobrowse and screen share experience on your iOS or Android mobile app. Representatives can see and cobrowse with customers, no matter the platform they’re using.
Be there with them
Mobile Camera Share
End users can share their camera to let representatives see what they’re seeing and help solve issues quickly. Mobile camera share is great for technical troubleshooting, verification, or diagnosis in the same secure Glance platform your representatives know and trust.
Humanizing digital experiences across millions of CX interactions
CX industry leaders choose Glance Guided Customer Experience for:
Stand out with customer service and support from a real person, improve customer retention, and watch your KPIs overperform.
Accelerate your sales cycle by delivering dynamic, interactive sales demos and advisory sessions.
Go from basic onboarding to white-glove, hands-on training and support that helps them realize speed to value and improves retention.
Make sure your customers feel supported no matter where they work with you, with brand-building mobile app and camera sharing.
Boost conversions, offer hands-on guidance and personal shopping, and offer in-context, in-the-moment expertise inside your website or app.
If your brand is unique, your CX should be, too.
Human connections in digital spaces transform CX for the world’s leading brands. See how Glance powers better CX in:
Trust and communication are at the heart of better customer experiences in banking and wealth management. See how Glance delivers both for financial services organizations.Learn More
Glance for Healthcare
Stress-Free Claims Management
Navigating a complex healthcare and health insurance landscape can be one of the most stressful parts of life – and nothing improves it more than a supportive, human voice on the other end of the process.Learn More
Glance for Software
Human CX For Software
From better sales and onboarding to personalized customer success management, SaaS companies use Glance Guided CX for end-to-end human guidance.Learn More
Glance for Retail
Digital That Feels In-Person
Innovative digital + human experiences are transforming retail, and Glance is right there alongside leading retail companies to keep personal touchpoints consistent across all channels.Learn More
Technology ecosystem & integrations
Glance continuously evolves our technology ecosystem, making it easy for partners to include Glance Guided CX solutions when selling, implementing, or supporting complementary products and services. Our open APIs and SDKs enable integration with any CRM, agent desktop, contact center, or CX technology.
Featured out-of-the-box integrations are not limited to but include:
Don’t just take it from us
Elevated customer experience for top enterprises
Glance is road-tested at scale for large and growing CX industry leaders.
Case StudyTruckstop.com delivers premium customer care with Glance
Glance removed friction from Truckstop.com’s agent and customer interactions, resulting in shorter service calls, better user training, and happier customers.
Case StudyGlance makes customer consultations less taxing for Intuit
Glance empowers Intuit tax experts to deliver in-app guidance to TurboTax® customers.
Case StudyMINDBODY lifted customer satisfaction & product adoption with Glance
Glance helped MINDBODY knock down barriers to communication between agents and customers.