Positive customer reviews lead to wins for Glance’s Guided CX solutions
WAKEFIELD, Mass. — Glance, the leader in Guided CX software solutions, announced today that it has earned three G2 badges in the G2 Market Reports for winter 2023.
G2 Reports compare aggregated review scores for software and service solutions. By combining authentic customer reviews, social media sentiment, and other online data sources, the G2 Reports identify today’s top and growing software companies. Buyers use these quarterly reports to help them find the right solutions for their business challenges. More than 80 million people will use G2 to inform their software decisions this year — including employees at all Fortune 500 companies. Glance won Momentum Leader for its CX-focused technology in two categories – Video Conferencing and Remote Desktop Conferencing – and High Performer in Video Conferencing.
“Being recognized in the G2 Winter Market Reports is especially meaningful because they are based on authentic reviews from our users,” said Tom Martin, Glance CEO. “We’re thrilled to be recognized, and will continue to help our customers establish meaningful connections to provide the right support at the right moment.”
This recognition comes at a time when high customer expectations and a growing remote worker population has increased the demand for innovative video and digital CX solutions. Glance solutions facilitate collaboration with flexibility and rigorous security to fit the needs of its financial, healthcare, software, and retail customers.
With Glance, customers can get more hands-on, personal expertise to help them feel more connected and confident in their decisions. Companies like Constant Contact leverage Glance solutions to deliver human-to-human CX within their digital environments .