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The blind spot in your $100M AI strategy
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The blind spot in your $100M AI strategy

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Heather Nightingale Heather Nightingale
The Blind Spot in Your $100M AI Strategy

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    Today’s AI agents are genuinely impressive at processing text and telephony data. But they remain in the dark about the live digital journey. An AI can know what a customer is trying to do. It cannot see how they are failing. It cannot see the pop-up blocking a Submit button orconnect a customer’s hesitation in real time to a human expert who can step in and resolve it before the moment is lost.

     
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