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Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
How to improve first contact resolution with real-time guidance
When customers reach out for help, they want one thing above all else: a solution.
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News
Glance launches first visual AI-to-human escalation for Salesforce
Glance bridges the context gap between AI and human support for stronger resolution and brand loyalty Glance, the leader in enterprise cobrowse and guided customer experience, announced today that it is bridging the visual context gap in AI-agent-to-human escalations in Salesforce.
Guided CX
Customer Service
How to improve first contact resolution with real-time guidance
When customers reach out for help, they want one thing above all else: a solution.
Guided CX
Customer Service
Real time support vs self service: what do customers prefer?
Self-service is everywhere. Most companies have invested heavily in giving customers ways to solve problems on their own via help centers, chatbots, and automated flows.
Guided CX
Customer Service
Where Guided CX fits into your customer experience strategy
Great customer experiences don't happen by accident.
Guided CX
Customer Service
Mobile customer engagement: The complete guide to better in app customer experiences
What is Mobile Customer Engagement? Today's customers spend more time inside mobile apps than ever before. Whether they're managing finances, shopping, scheduling healthcare appointments, or accessing insurance information, they expect seamless digital experiences on their phones.
Guided CX
Customer Service
What digital customer guidance really means in practice
Most digital experiences were built with a simple assumption: customers can figure it out on their own.
Guided CX
Customer Service
How Guided CX improves outcomes across the customer journey
Customers want experiences that are simple, personalized, and consistent from their very first interaction with your business.
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Guided CX
Customer Service
Screen sharing for customer support: The complete guide to better digital customer experiences
Screen sharing is a technology that allows one person to securely view or share another person's screen during a live interaction.