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Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Mobile Customer Engagement: The Complete Guide to Better In App Customer Experiences
What is Mobile Customer Engagement? Today's customers spend more time inside mobile apps than ever before. Whether they're managing finances, shopping, scheduling healthcare appointments, or accessing insurance information, they expect seamless digital experiences on their phones.
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Guided CX
Customer Service
Mobile Customer Engagement: The Complete Guide to Better In App Customer Experiences
What is Mobile Customer Engagement? Today's customers spend more time inside mobile apps than ever before. Whether they're managing finances, shopping, scheduling healthcare appointments, or accessing insurance information, they expect seamless digital experiences on their phones.
Guided CX
Customer Service
What digital customer guidance really means in practice
Most digital experiences were built with a simple assumption: customers can figure it out on their own.
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Guided CX
Customer Service
Screen sharing for customer support: The complete guide to better digital customer experiences
Screen sharing is a technology that allows one person to securely view or share another person's screen during a live interaction.
Guided CX
Customer Service
The definitive guide to enterprise cobrowsing solutions
As digital journeys become more complex and organizations lean heavily into AI and automation, a critical gap has emerged: human connection. Enterprises need tools for real-time customer support agents to step in at critical moments of friction.
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Guided CX
Customer Service
Why Guided CX is changing the way brands support customers
Customer support has gotten faster. But it hasn’t necessarily gotten better.
Guided CX
Customer Service
Cobrowsing vs. screen sharing: which one actually drives better results?
If you support customers online, you’ve probably used screen sharing. It’s been the go-to for years.
News
BCU achieves faster, human-centered digital support with Glance and Salesforce
Credit union improves digital banking experiences by letting members show, not tell, what they need help with Wakefield, MA, May 27, 2026: Glance, a provider of enterprise cobrowse and guided customer experience, is helping Baxter Credit Union (BCU) – a member-owned credit union with more than $6.4 billion in assets and over 370,000 members – improve digital support by integrating cobrowse directly into Salesforce.