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Track trends, get tips, and explore new ideas in Guided CX.

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Guided CX Customer Service

The real AI bias is against customers

AI was supposed to make customer service easier. Faster answers. Less friction. Fewer headaches.
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News Customer Service Case Study Digital Transformation Cobrowse Salesforce

News

News

Glance Achieves ISO 27001 Information Security Certification

Visual Engagement Solutions Provider’s Security Practices Demonstrate the Highest Level of Commitment to Information Security

News

News

Axos Bank Adopts Glance Visual Engagement to Improve Digital Banking

Bankers can join customers in the online banking app, guide their navigation, help them complete transactions

Customer Service

Customer Service News Case Study

Axos Bank uses Glance to improve CSAT for customers using online banking

Glance’s client, Axos Bank, was the subject of a terrific article in American Banker magazine. Here are the high points:

News

News

Glance Wins 2019 Contact Center Technology Award from Customer Magazine

Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue

Digital Transformation

Digital Transformation Customer Service

Adding the human touch to FinServ digital transformation

Glance was proud to sponsor Finovate Fall 2019 last week at the Marriott Marquis in Times Square New York. We talked to many financial executives after our demo and at our booth who are tackling the challenge of digital transformation. Here are a couple of themes that came up again and again:

Customer Service

Customer Service

Constant Contact Leverages Glance to Transform the Service Center into a Revenue Center

Originally published in Customer Magazine By Erik Linask June 18, 2019

Cobrowse

Cobrowse

Cobrowse is cobrowse, right? Wrong!

Why DOM cobrowsing is different (and better) We hear it on our sales calls sometimes: “Oh, we’ve tried cobrowse, it didn’t work.”

Salesforce

Salesforce

Salesforce World Tour Boston 2019: Visual Engagement Highlights

And that’s a wrap; Salesforce World Tour Boston has come and gone! Who knew that a one-day event in our own backyard could be so jam-packed with presentations and demos?

Cobrowse

Cobrowse

Podcast: How Visual Engagement Optimizes the Contact Center

Tom Martin, CEO of Glance Networks, sat down with Telecom Reseller’s Gary Audin at the Enterprise Connect conference in March to record a podcast about visual engagement in the contact center.