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Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
The loyalty formula: personalization + Guided CX
When it comes to customer experience, there’s no one-size-fits-all. Today’s customers want more than fast service - they want personalized service. They want to feel seen, heard, and supported like a VIP. So how do you deliver that kind of experience, especially in a digital world? The answer lies in Guided Customer Experience (Guided CX) and smart personalization. When you combine the power of human connection with tailored, in-the-moment support, you turn everyday interactions into loyalty-building moments. Let’s break it down.
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Salesforce
Need Something to Do at Dreamforce 2017? #DF17
Of course you don’t—there are an overwhelming number of worthwhile Dreamforce activities to add to your “to do” list for the conference. But, amongst all the great sessions, keynotes, and breakouts at Dreamforce 2017, we’ve identified a few that may be of special value to you.
Customer Service
Salesforce
The “Salesforce Economy” Is Flying High and Glance Is Happy to be Aboard
Updated research from IDC on the “Salesforce Economy” shows that Salesforce and its ecosystem of partners and customers will create 3.3 million jobs and $859 billion in new business revenues worldwide by 2022. The Salesforce ecosystem has a lot of facets, including hot technologies like IoT, analytics, and AI (hello, Einstein).
Exactly What Happened in Booth 1201 and 339 at Dreamforce This Year? #DF17
Finally, Salesforce’s 15th annual Dreamforce tech conference is right around the corner. Dreamforce this year should be amazing! Four days at Dreamforce 2017 can teach us all a lot, when you consider the 2,700+ breakout sessions, dozens of training and certification classes, world-renowned speakers, insider networking events, and more (parties and concerts and trinkets – oh my!).
Digital Transformation
Cobrowse
This is Why You and I Need to Visually Engage at Dreamforce 2017 – #DF17
Save your place to visually engage with Glance at Dreamforce 2017 on November 6-9, 2017, in San Francisco, at Booth #1201 and #339.
Digital Transformation
Customer Service
Ti-i-i-ime Is On My Side…But Not If Cutting Customer Engagement Costs Is The Goal
Time: Noun. 1. A measured or measurable period during which an action, process, or condition exists or continues. 2. The enemy of cutting customer engagement costs. When it comes to the value produced by implementing Glance’s visual engagement solutions, our customers’ experience indicates bottom-line results that show reduced customer engagement costs. Results like these typical:
Digital Transformation
News
Glance Networks Poised for Growth in Fourth Quarter of 2017
Glance Networks, a leading provider of intelligent visual engagement solutions, has positioned itself for sustainable growth through a combination of new customer wins, technology upgrades, and endorsements from high-value entities.
Digital Transformation
Customer Service
Financial Services
Taking Financial Institutions’ Customer Service Calls from Conflict to Collaboration
Financial institutions’ customer service calls can be challenging. People are sensitive about what happens to their money – and with good reason. That’s why financial institutions require an easy way to defuse anger and stress, right from the get-go.
Digital Transformation
Customer Service
Five Amazing Customer Engagement Facts
Visual engagement has become established as a major key to customer engagement. Here are five facts every management team should keep in mind.