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Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
The real AI bias is against customers
AI was supposed to make customer service easier. Faster answers. Less friction. Fewer headaches.
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Onboarding
Customer Service
Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company
Glance has been delivering visual engagement solutions since 2000. In the past two decades, we’ve learned a best practice or two about deploying technology solutions into the enterprise.
Customer Service
News
Financial Services
Article: Automated Self-service is Great … Until It Is Not
Originally published in BAI Banking Strategies By Tom Martin, CEO, Glance April 17, 2020
News
Financial Services
Glance Introduces Visual Engagement Offering for the Financial Services Sector
Glance for Financial Services Adds Human Guidance and Expertise into Digital Banking, Lending, and Investment Management Interactions
Customer Service
News
Financial Services
Article: Communicating with Customers and Colleagues When Face-to-Face Is a No-go
Originally published in BAI Banking Strategies By Clyde Logue, VP of Products, Glance March 27, 2020
Cobrowse
Glance Networks Interview with TMC at 2020 ITExpo
Tom Martin, CEO of Glance Networks, attended ITEXPO 2020 in Fort Lauderdale, Florida this February to speak on two panels. Tom had the opportunity to speak with Rich Tehrani, Editor-in-Chief at TMC, which runs the trade show and also publishes Customer Magazine. They discussed various topics related to Glance’s Visual Engagement platform.
Customer Service
News
Article: Constant Contact uses Glance to expand customer success, product support and advisory services
Glance’s client, Constant Contact, was the subject of a great article in CIO magazine. Here are the high points: