Blog

Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

AI + human = the winning formula for trust in customer experience

AI can do a lot. It can automate workflows, personalize interactions, and even predict customer needs. But when it comes to trust, humans still play the leading role.

Read Now

Filter by Category

News

Glance CEO Tom Martin to Discuss Visual Engagement Innovations at ITEXPO

Panel Sessions on AI-Driven Solutions and Emerging Customer Interaction Tools Will Describe How Businesses Can Successfully Humanize Digital Customer Engagement

Read Now

Customer Service News

Article: Constant Contact uses Glance to expand customer success, product support and advisory services

Glance’s client, Constant Contact, was the subject of a great article in CIO magazine. Here are the high points:

Read Now

News

Glance Achieves ISO 27001 Information Security Certification

Visual Engagement Solutions Provider’s Security Practices Demonstrate the Highest Level of Commitment to Information Security

Read Now

News

Axos Bank Adopts Glance Visual Engagement to Improve Digital Banking

Bankers can join customers in the online banking app, guide their navigation, help them complete transactions

Read Now

Customer Service News Case Study

Axos Bank uses Glance to improve CSAT for customers using online banking

Glance’s client, Axos Bank, was the subject of a terrific article in American Banker magazine. Here are the high points:

Read Now

News

Glance Wins 2019 Contact Center Technology Award from Customer Magazine

Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue

Read Now

Digital Transformation Customer Service

Adding the human touch to FinServ digital transformation

Glance was proud to sponsor Finovate Fall 2019 last week at the Marriott Marquis in Times Square New York. We talked to many financial executives after our demo and at our booth who are tackling the challenge of digital transformation. Here are a couple of themes that came up again and again:

Read Now