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Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Customers don’t ghost brands that guide

Customers don’t always leave with a bang. Sometimes, they just slip away. No angry emails. No final phone calls. Just silence. In fact, over half of B2B customers send a cancellation notice out of the blue. Maybe they got frustrated trying to complete a task. Maybe they felt lost on your website. Or maybe they simply didn’t feel like you had their back when they needed help most. Whatever the reason, one thing is clear: churn often starts long before the customer actually walks away.

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Glance Now Available in the Microsoft Azure Marketplace

Microsoft Azure customers worldwide can now gain access to Glance Guided CX technology and take advantage of Azure’s scalability, reliability and agility to deliver a superior digital customer experience and drive business value.

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Glance for Financial Services Received TMC’s Pandemic Tech Innovation Award

Guided CX Solution is Lauded for Integrating Live Banker and Advisor Support into Digital Self Service Environments

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Video News

Introducing Glance Video – An Enhanced Guided CX Offering That Heightens Customer Experiences

New Innovation Is Embedded into Existing Websites and Apps to Deliver More Seamless Interactions, Build Brand Loyalty and Drive Positive Outcomes Wakefield, MA—May 11, 2021 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to create guided customer experiences in digital sales and service environments, announced the release of Glance Video, its embedded video collaboration service that allows businesses to add video interaction into websites, mobile apps, and digital customer journeys.

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Video Customer Service News Financial Services

Article: How Embedded Video Advances Digital Engagement

Originally published in CRM Xchange By Tom Martin, CEO, Glance April 27, 2021

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Video Customer Service News Financial Services

Article: Extending the Brand Experience Through Embedded Video — The Missing Imperative in Digital Engagement

Originally published in Customer Magazine By Tom Martin, CEO, Glance February 23, 2021

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News

Glance Names EJ McGowan Vice President of Engineering

Wakefield, MA—February 8, 2021– Glance (www.glance.net), a leading provider of guided customer experience solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that EJ McGowan has been appointed as Vice President of Engineering. In this capacity, he will oversee the company’s product development, testing, quality assurance, and engineering activities.

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