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Guided CX

The loyalty formula: personalization + Guided CX

When it comes to customer experience, there’s no one-size-fits-all. Today’s customers want more than fast service - they want personalized service. They want to feel seen, heard, and supported like a VIP. So how do you deliver that kind of experience, especially in a digital world? The answer lies in Guided Customer Experience (Guided CX) and smart personalization. When you combine the power of human connection with tailored, in-the-moment support, you turn everyday interactions into loyalty-building moments. Let’s break it down.

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News

Glance Earns Three Customer-Driven Awards in Winter 2023 G2 Reports

Positive customer reviews lead to wins for Glance’s Guided CX solutions WAKEFIELD, Mass. — Glance, the leader in Guided CX software solutions, announced today that it has earned three G2 badges in the G2 Market Reports for winter 2023.

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Glance Hires Brian Hays & Chris Duncan to Advance Enterprise Growth of Guided CX™

Key leaders bring decades of experience helping Fortune 1000 companies deploy CCaaS and CX infrastructure solutions WAKEFIELD, Mass. — Glance, the leader in Guided CX solutions, announced today that Brian Hays has joined its leadership team as SVP of Sales, and Chris Duncan has joined as Vice President of Solutions Engineering, to support its growth as the industry-leading enterprise CX solution delivering in-the-moment human guidance in digital spaces.

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David Butler joins CX leader Glance to support growth and drive product strategy

Butler brings customer contact center and CX analysis experience to Glance’s executive leadership team.

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News

Glance Named Top Provider for Visual Engagement

Guided CX Leader Is Recognized for Solutions That Enhance Customer Experiences and Deliver Measurable Business Success

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Glance Receives Frost & Sullivan 2021 Product Leadership Award

Guided CX Provider is Lauded for Excellence in Visual Engagement

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Glance Now Available in the Microsoft Azure Marketplace

Microsoft Azure customers worldwide can now gain access to Glance Guided CX technology and take advantage of Azure’s scalability, reliability and agility to deliver a superior digital customer experience and drive business value.

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News

Glance for Financial Services Received TMC’s Pandemic Tech Innovation Award

Guided CX Solution is Lauded for Integrating Live Banker and Advisor Support into Digital Self Service Environments

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Video News

Introducing Glance Video – An Enhanced Guided CX Offering That Heightens Customer Experiences

New Innovation Is Embedded into Existing Websites and Apps to Deliver More Seamless Interactions, Build Brand Loyalty and Drive Positive Outcomes Wakefield, MA—May 11, 2021 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to create guided customer experiences in digital sales and service environments, announced the release of Glance Video, its embedded video collaboration service that allows businesses to add video interaction into websites, mobile apps, and digital customer journeys.

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