Guided CX Insights

Microsoft Azure customers worldwide can now gain access to Glance Guided CX technology and take advantage of Azure’s scalability, reliability and agility to deliver a superior digital customer experience and drive business value.

Guided CX Solution is Lauded for Integrating Live Banker and Advisor Support into Digital Self Service Environments

New Innovation Is Embedded into Existing Websites and Apps to Deliver More Seamless Interactions, Build Brand Loyalty and Drive Positive Outcomes Wakefield, MA—May 11, 2021 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to create guided customer experiences in digital sales and service environments, announced the release of Glance Video, its embedded video collaboration service that allows businesses to add video interaction into websites, mobile apps, and digital customer journeys.

Originally published in CRM Xchange By Tom Martin, CEO, Glance April 27, 2021

Originally published in Customer Magazine By Tom Martin, CEO, Glance February 23, 2021

Wakefield, MA—February 8, 2021– Glance (www.glance.net), a leading provider of guided customer experience solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that EJ McGowan has been appointed as Vice President of Engineering. In this capacity, he will oversee the company’s product development, testing, quality assurance, and engineering activities.

Company is listed among sample vendors in Video Chat Services category of Forrester Tech Tide™ report

Feature Enables Businesses to Improve Field Service and IT Support Outcomes By Utilizing the Mobile Device Cameras of Customers and Field Technicians

Originally published in No Jitter By Tom Martin, CEO, Glance September 14, 2020