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Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Why customers don’t want to share screens – and how cobrowse builds instant trust instead

Why customers don’t want to share screens Picture this: You’re on a support call, and the agent says, “Can you share your screen?” Suddenly, you hesitate. You start minimizing tabs, closing documents, and double-checking what’s visible. Even if you trust the brand, the idea of letting someone see everything feels invasive.

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Glance Earns Three Customer-Driven Awards in Winter 2023 G2 Reports

Positive customer reviews lead to wins for Glance’s Guided CX solutions WAKEFIELD, Mass. — Glance, the leader in Guided CX software solutions, announced today that it has earned three G2 badges in the G2 Market Reports for winter 2023.

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Glance Hires Brian Hays & Chris Duncan to Advance Enterprise Growth of Guided CX™

Key leaders bring decades of experience helping Fortune 1000 companies deploy CCaaS and CX infrastructure solutions WAKEFIELD, Mass. — Glance, the leader in Guided CX solutions, announced today that Brian Hays has joined its leadership team as SVP of Sales, and Chris Duncan has joined as Vice President of Solutions Engineering, to support its growth as the industry-leading enterprise CX solution delivering in-the-moment human guidance in digital spaces.

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David Butler joins CX leader Glance to support growth and drive product strategy

Butler brings customer contact center and CX analysis experience to Glance’s executive leadership team.

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Glance Named Top Provider for Visual Engagement

Guided CX Leader Is Recognized for Solutions That Enhance Customer Experiences and Deliver Measurable Business Success

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Glance Receives Frost & Sullivan 2021 Product Leadership Award

Guided CX Provider is Lauded for Excellence in Visual Engagement

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Glance Now Available in the Microsoft Azure Marketplace

Microsoft Azure customers worldwide can now gain access to Glance Guided CX technology and take advantage of Azure’s scalability, reliability and agility to deliver a superior digital customer experience and drive business value.

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Glance for Financial Services Received TMC’s Pandemic Tech Innovation Award

Guided CX Solution is Lauded for Integrating Live Banker and Advisor Support into Digital Self Service Environments

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Video News

Introducing Glance Video – An Enhanced Guided CX Offering That Heightens Customer Experiences

New Innovation Is Embedded into Existing Websites and Apps to Deliver More Seamless Interactions, Build Brand Loyalty and Drive Positive Outcomes Wakefield, MA—May 11, 2021 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to create guided customer experiences in digital sales and service environments, announced the release of Glance Video, its embedded video collaboration service that allows businesses to add video interaction into websites, mobile apps, and digital customer journeys.

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