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Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Why customers don’t want to share screens – and how cobrowse builds instant trust instead

Why customers don’t want to share screens Picture this: You’re on a support call, and the agent says, “Can you share your screen?” Suddenly, you hesitate. You start minimizing tabs, closing documents, and double-checking what’s visible. Even if you trust the brand, the idea of letting someone see everything feels invasive.

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Article: Extending the Brand Experience Through Embedded Video — The Missing Imperative in Digital Engagement

Originally published in Customer Magazine By Tom Martin, CEO, Glance February 23, 2021

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News

Glance Names EJ McGowan Vice President of Engineering

Wakefield, MA—February 8, 2021– Glance (www.glance.net), a leading provider of guided customer experience solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that EJ McGowan has been appointed as Vice President of Engineering. In this capacity, he will oversee the company’s product development, testing, quality assurance, and engineering activities.

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Video News

Forrester Recognizes Glance Video Chat in Recent Report

Company is listed among sample vendors in Video Chat Services category of Forrester Tech Tide™ report

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News

Glance Introduces Mobile Camera Share Functionality

Feature Enables Businesses to Improve Field Service and IT Support Outcomes By Utilizing the Mobile Device Cameras of Customers and Field Technicians

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Customer Service News Financial Services

Article: Ensuring Customer Satisfaction with Visual Engagement

Originally published in No Jitter By Tom Martin, CEO, Glance September 14, 2020

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Insurance News

Glance Accelerates Growth, Adding New Customers in First Half of 2020

Company Will Provide Cloud-based Visual Engagement Solutions to Leading Brands in Financial Services, Software, Retail, Health, and Insurance

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News

Glance for Financial Services Wins TMC’s Pandemic Tech Innovation Award

Visual Engagement Solution is Lauded for Improving Digital Interactions Between Financial Institutions and Their Customers Through Secure Cobrowse, Screen Share, and Video CapabilitiesAdoption of Digital CX Solution Surged in Q2 as Institutions Addressed Pandemic-Related Challenges

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