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Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Improve your insurance mobile app adoption with human guidance
People are using insurance mobile apps more than ever before. According to a study by Accenture, 37% of consumers engage with their insurers through mobile apps or websites on a monthly basis. But when it comes to major moments in their journey, apps are often failing to provide the level of support that customers need.
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Customer Service
News
Financial Services
Article: Communicating with Customers and Colleagues When Face-to-Face Is a No-go
Originally published in BAI Banking Strategies By Clyde Logue, VP of Products, Glance March 27, 2020
Customer Service
News
Article: Constant Contact uses Glance to expand customer success, product support and advisory services
Glance’s client, Constant Contact, was the subject of a great article in CIO magazine. Here are the high points:
Customer Service
News
Case Study
Axos Bank uses Glance to improve CSAT for customers using online banking
Glance’s client, Axos Bank, was the subject of a terrific article in American Banker magazine. Here are the high points:
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News
Case Study
CX
How do you drive a 50% reduction in Average Handle Time?
Truckstop.com, the Idaho-based SaaS marketplace that facilitates the equivalent of nearly 11% of the US GDP, saw positive results almost immediately after deploying Glance.