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Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Customers don’t ghost brands that guide

Customers don’t always leave with a bang. Sometimes, they just slip away. No angry emails. No final phone calls. Just silence. In fact, over half of B2B customers send a cancellation notice out of the blue. Maybe they got frustrated trying to complete a task. Maybe they felt lost on your website. Or maybe they simply didn’t feel like you had their back when they needed help most. Whatever the reason, one thing is clear: churn often starts long before the customer actually walks away.

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Glance Accelerates Growth, Adding New Customers in First Half of 2020

Company Will Provide Cloud-based Visual Engagement Solutions to Leading Brands in Financial Services, Software, Retail, Health, and Insurance

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Glance for Financial Services Wins TMC’s Pandemic Tech Innovation Award

Visual Engagement Solution is Lauded for Improving Digital Interactions Between Financial Institutions and Their Customers Through Secure Cobrowse, Screen Share, and Video CapabilitiesAdoption of Digital CX Solution Surged in Q2 as Institutions Addressed Pandemic-Related Challenges

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Customer Service News Financial Services

Article: The advantages of open solutions in a ‘single stack’ world

Originally published in BAI Banking Strategies By Clyde Logue, VP of Product, Glance August 3, 2020

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Glance Reports Record Visual Engagement Usage in Financial Services Sector

Adoption of Digital CX Solution Surged in Q2 as Institutions Addressed Pandemic-Related Challenges

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News

Glance for Financial Services Receives Customer Magazine 2020 Contact Center Product of the Year Honors

Visual Engagement Solution Enables Financial Services Providers to Add Live Agent Support and Consultation Capabilities into Apps and Websites Wakefield, MA July 22, 2020 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that CUSTOMER Magazine has selected its Glance for Financial Services solution as a recipient of its 2020 Contact Center Product of the Year award. Produced by Technology Marketing Corporation (TMC), CUSTOMER Magazine is one of the most influential publications covering the business communications sector.

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Customer Service News

Glance Networks Is Recognized in Gartner’s Market Guide for Digital Customer Service and Support Technologies

Wakefield, MA April 28, 2020 – Glance (www.glance.net), a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that the company is recognized in Gartner’s March 2020 Market Guide for Customer Service and Support Technologies. Authored by Gartner analysts Brian Manusama and Nadine LeBlanc, the report is available to Gartner subscribers.

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