Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

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Customer Service

Glance Receives Innovation Award from Intuit

A few weeks ago, we received an invitation to Intuit’s Partner Summit from Kathleen Russell, Intuit’s sourcing manager. Each year, Intuit brings its top strategic partners together to share the company’s strategy and priorities and to learn how we can be better partners to each other. Together, we learned how we are making a positive difference in the lives of our customers.


Glance Colocation Expansion Delivers Ever-improving Performance

Glance delivers its visual engagement solutions on an architecture built for scalability, high availability, security, and fast performance. But we never stop working to improve. Earlier this year we added new colocation facilities to deliver speedy performance and reliability for your users wherever on the globe they reside.

Digital Transformation

Glance Networks Poised for Growth in Fourth Quarter of 2017

Glance Networks, a leading provider of intelligent visual engagement solutions, has positioned itself for sustainable growth through a combination of new customer wins, technology upgrades, and endorsements from high-value entities.


Glance Networks Rolls Out Glance for Microsoft Dynamics 365

Glance Networks, a leading provider of visual engagement solutions, today rolled out Glance for Microsoft Dynamics 365 and made it available on the Microsoft AppSource.


Glance Networks Awarded 2017 SalesTech Award for Most Innovative SalesTech Company

We at Glance Networks are proud to announce that our Glance Visual Engagement solution has been honored once again for its exceptional innovation. Crowd Research Partners, a global integrated media company, has named Glance visual engagement as the winner of the 2017 SalesTech Award for Most Innovative SalesTech Company.


Exciting New Research Underscores the Value of Visual Engagement

The Internet can be a lonely place, especially when it comes to customer service. Self-service and automated service (like bots) can address basic questions and support issues. However, customers often need human guidance to handle more complex situations, like financial investments or healthcare renewals. That’s when visual engagement makes all the difference.


Visual Engagement is so Zen(desk)

On Friday Zendesk announced its most recent partner integrations as part of their Apps Marketplace, which we’re proud to say includes our fully integrated Panorama visual engagement solution, including co-browse, and screen sharing services.


2016 Reflection – A Year of Growth and Appreciation for Glance Networks

With the holiday season upon us, I felt it was fitting to reflect on the past year at Glance Networks. As we sat at our annual company holiday party, I looked around the table at all the great people who have contributed to our success, and a revelation came to me. Groups of two and three people engaging in conversation, sharing pictures on their phones, learning about each other…having experiences that create warm and lasting relationships. A perfect encapsulation of the engagement and relationship building that our team has strived to support throughout 2016.


How Glance Partnered to Win at Salesforce Dreamforce 2016 and Beyond

Salesforce’s Dreamforce 2016 was an amazing experience. Although our badges are off and our bags are unpacked, our minds still wander back to San Francisco, where we saw a glimpse of the tomorrow of technology.