Guided CX Insights

Originally published in Customer Magazine By Tom Martin, CEO, Glance February 23, 2021

Wakefield, MA—February 8, 2021– Glance (www.glance.net), a leading provider of guided customer experience solutions that enable organizations to deepen customer relationships and transform digital customer interactions into brand-building and revenue-generation opportunities, announced that EJ McGowan has been appointed as Vice President of Engineering. In this capacity, he will oversee the company’s product development, testing, quality assurance, and engineering activities.

Company is listed among sample vendors in Video Chat Services category of Forrester Tech Tide™ report

Feature Enables Businesses to Improve Field Service and IT Support Outcomes By Utilizing the Mobile Device Cameras of Customers and Field Technicians

Originally published in No Jitter By Tom Martin, CEO, Glance September 14, 2020

Company Will Provide Cloud-based Visual Engagement Solutions to Leading Brands in Financial Services, Software, Retail, Health, and Insurance

Visual Engagement Solution is Lauded for Improving Digital Interactions Between Financial Institutions and Their Customers Through Secure Cobrowse, Screen Share, and Video CapabilitiesAdoption of Digital CX Solution Surged in Q2 as Institutions Addressed Pandemic-Related Challenges

Originally published in BAI Banking Strategies By Clyde Logue, VP of Product, Glance August 3, 2020

Adoption of Digital CX Solution Surged in Q2 as Institutions Addressed Pandemic-Related Challenges