Guided CX Insights

Glance’s client, Constant Contact, was the subject of a great article in CIO magazine. Here are the high points:

Visual Engagement Solutions Provider’s Security Practices Demonstrate the Highest Level of Commitment to Information Security

Bankers can join customers in the online banking app, guide their navigation, help them complete transactions

Glance’s client, Axos Bank, was the subject of a terrific article in American Banker magazine. Here are the high points:

Innovative visual engagement provider is recognized for its ability to help clients enhance customer value and increase revenue

Truckstop.com, the Idaho-based SaaS marketplace that facilitates the equivalent of nearly 11% of the US GDP, saw positive results almost immediately after deploying Glance.

Gartner says many mobile apps fail to achieve their business objectives because “there is very little customer service capability built into the apps.” (2018 Hype Cycle) That’s the very reason we’ve extended our industry leading visual engagement solutions to include mobile apps for Android and iOS. When users of your mobile app get stuck, Glance Mobile App Sharing can help your call center agents deliver in-app visual support — similar to screen sharing or cobrowsing, but for Android or iOS native mobile apps. To see Glance Mobile App Sharing in action, watch this short video:

A few weeks ago, we received an invitation to Intuit’s Partner Summit from Kathleen Russell, Intuit’s sourcing manager. Each year, Intuit brings its top strategic partners together to share the company’s strategy and priorities and to learn how we can be better partners to each other. Together, we learned how we are making a positive difference in the lives of our customers.

Glance delivers its visual engagement solutions on an architecture built for scalability, high availability, security, and fast performance. But we never stop working to improve. Earlier this year we added new colocation facilities to deliver speedy performance and reliability for your users wherever on the globe they reside.