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Glance screen share

Real-time secure screen sharing for instant collaboration

With nothing to download, no friction, and no lag time, employees or customers can share their entire screen, a window, or even a tab. With Glance, moving between cobrowse and screen share is seamless, so you can work together until the issue is resolved, the question is answered, or the desired outcome is achieved.
Glance screen sharing together
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Glance Guided CX

Cobrowse vs screenshare – what's the difference?

Read about these two key capabilities of Guided CX, their differences, and how they come together to make your CX stand out. 

Fortune 500 enterprises trust Glance’s collaboration technology

Glance pioneered online screen sharing, building from a small business provider to the enterprise Guided CX platform it's known for today. We continue to be trusted by the world's largest and most security-conscious enterprises to power their human-focused CX strategies, including journeys where screen sharing is required. 

Enterprise Customers Illustration

High-performance screen sharing functionality you expect

Screen sharing from Glance offers high-definition screen transmission, making guided collaborations, remote meetings, presentations, and teamwork as effective as being in the same room. Representatives and customers can instantly present their desktop, browser, and/or documents – no downloads, meeting tools, or friction.

Screenshare

Cobrowsing or screen sharing – why choose?

Moving between cobrowsing and screen sharing during the same Glance Guided CX interaction is seamless. From cobrowsing digital properties to screen sharing desktops, mobile apps, windows, or approved content; from securely sharing documents to humanizing the interaction with video, and more, Glance gives your representatives a breadth of collaboration to help customers reach their goals during their digital journey.

Cobrowse

Easy for everyone to use

Representatives love how quick it is to start a Glance-powered collaboration from within their daily workspace, with the capabilities they need at their fingertips. Customers can use any browser or device and don’t need to download or install anything. That’s frictionless collaboration when you need it. 

Integrations

Works with your existing tech stack

You can leverage Glance with the systems you have in place today or the technology choices in the future. Glance works the same no matter where the interaction starts, ensuring employees and customers have a consistent experience regardless of the underlying tech. Learn more about our quick-start integration options or API and SDK libraries

Enterprise-grade security and scale

Glance supports stringent data privacy and security standards, maintains annual compliance with ISO/IEC 27001 and SOC 2 Type 2, and is verified by our Fortune 500 customers in Financial Services, Banking, Insurance, and more. Our Guided CX platform, which includes screen sharing, is proven to scale without a decrease in quality during business-critical seasons such as holiday shopping, open enrollment, and U.S. tax filing. Visit our Trust Center for more information. 

Trust & Security

Measurable business impact

Our APIs let you export Glance data into your BI or reporting tools to analyze the ROI of screen sharing while assisting customers. Additionally, integrating Glance within your CRM, CCaaS, or custom systems allows you to combine interaction data with business data, enabling deeper and more meaningful business analysis to help you understand Glance's revenue impact and value-based operational efficiencies.

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The Results

Enterprise outcomes with Glance

20% higher CSAT

10% boost in FCR

18pt increase in NPS

20% reduction in AHT

60% reduction in sales cycle time

40% boost in lead conversion rate

Resources

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