Glance screen share
Share your insights — not just your screen
Only Glance Screen Share delivers:
Screen Share for Advisory Selling
Launch a quick online screen sharing session with your prospect to deliver a killer demo or presentation and help you close the sale. Glance Screen Share shortens sales cycles and improves close rates.
Screen Share for Support
Pass screen sharing control to customers to help them navigate and manage configurations during service and support. Glance Screen Share is proven to improve case resolution and reduce key KPIs like average handle time (AHT) and first contact resolution (FCR).
Screen Share KPI Reporting
Screen share sessions are logged automatically in a CRM or other solution to capture KPIs. Managers can see how prospect screen share boosts sales or how customer screen share improves support.
Click to join
No-download screen share with Glance
No screen share software is faster to launch, easier to use, or more universally compatible than Glance. With no time - sucking downloads or installs required, customers and prospects can seamlessly join a screen share session with representatives. Company representatives join a screen share session with just one click from your CRM or CCaaS - for a totally frictionless screen share experience proven to boost both customer and employee experience.
Frictionless employee workflow
Glance screen share and remote control solutions integrate with CRM and contact center technologies. Company representatives easily share screens with customers – or pass them the control – with one click in a contact or case record. Glance Screen Share offers a frictionless representative screen share workflow, letting your employees use screen sharing technology to improve selling, transactions, training and support.
Cobrowse vs screen share?
With Glance, there’s no need to choose
Need to switch from a cobrowse session to a screen sharing session? With Glance, it’s easy to move between cobrowse and screenshare customer experiences for both the agent and the visitor, working together until the issue is resolved, the question is answered, or the demo is completed. Just like cobrowse, Glance Screen Share offers security and privacy options that support compliance initiatives.
Human everywhere: cobrowse that connects
Prebuilt integrations and open APIs enable Glance to launch with just one click from any CRM, employee desktop, or contact center technology. Company representatives and customers join a cobrowse session easily, reducing friction during both the customer and the employee experience. And cobrowse session data is automatically logged in the integrated system to demonstrate the positive impact of cobrowse on KPIs.
The Glance Guided CX platform
Engage with customers any way they choose. With one click, deliver an omnichannel screen share experience connecting customers with your sales, service, training, or technical support team – in the channel they prefer. Glance Guided CX provides instant online collaboration across all devices – website, mobile, or desktop app – and all channels: voice, text, chat, email, and more.
Add Glance Video to Screen Share
When customers can see the friendly face of the representative during a screen share session, it can humanize your brand, diffuse tense interactions, and build trust.
Switch Between Cobrowse and Screen Share
Cobrowse or screenshare? With Glance, you don’t have to choose. Representatives and customers can quickly and easily switch between cobrowse and screen share, with no customer downloads – ever.
Glance Screen Share takes brands’ CX to the next level
Leading brands across industries are elevating the customer experience using Guided CX. Explore how Glance powers better CX in:
The most secure way to support your virtual branch experience: digitally deliver advisory services and support digital transactions with Glance Guided CX.
Support customers with Glance while making digital claims and managing their accounts online.
Ideal for app-based customer support and training new users, customers never leave your app with Glance solutions.