digital-transformation

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Guided CX

The Total Economic Impact of Glance Guided CX

Companies across all industries are seeking to gain a strategic advantage with differentiated customer experiences. But understanding how to measure the business impact of CX improvements is crucial – both to produce quantifiable results and to ensure the investment is sound.

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Latest Recorded Webinars

Digital Transformation

Bringing human CX to digital spaces

About this talk When it comes to helping customers meet their goals in your digital spaces, nothing beats real human connections. Glance connects your agents with your customers, face to face and right in your company’s website or app, as a seamless part of your digital customer journey.

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Digital Transformation

Transforming customer experience: Why visual engagement is key

About this talk More than half of companies have or will have a formal CX transformation project underway this year. Among the many initiatives, organizations are leveraging visual engagement applications (video, screen-sharing, and co-browsing) to their customer interaction options.

Robin Gareiss

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Digital Transformation

Level up your CX in 2023: Metrics for ROI success

About this talk Level up your CX measurement in 2023. As the pressure to prove the ROI of your CX strategy intensifies, it’s more important than ever to be confident that your programs are set up to deliver. Join guest speaker Maxie Schmidt-Subramanian, VP, Principal Analyst at Forrester, for this webinar to help you and your team look at customer journey mapping with fresh eyes. You’ll leave with practical, actionable steps to recast your CX metrics and KPIs - so that you can head into 2023 set up for ROI success.

Maxie Schmidt-Subramanian

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Digital Transformation

Effortless digital transformation: Leading with process & technology

About this talk KT Ellis, Senior IT Product Manager at Dutchie, knows CX. They have 10+ years of experience implementing and optimizing customer experience processes and systems across enterprises.

KT Ellis

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Digital Transformation

Turn smartphones into sales and service accelerators with Mobile Camera Share

About this talk When your customers or on-site technicians need to verify information or have difficulty troubleshooting equipment, a simple live stream from their mobile device can keep the interaction progressing to a successful conclusion.

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Digital Transformation

Why CX should embrace AI

About this talk ChatGPT has shown us that we can expect more from software. At the same time, artificial intelligence (AI) has become a buzzword, promising to completely transform customer experience. However, many enterprises are still hesitant to adopt AI, fearing the risks of technology and uncertain about its potential benefits.

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Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.

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