digital-transformation
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See why CX industry leaders trust Glance Guided CX.

Digital banking that feels personal in the age of AI with SoFi and Glance
What if your digital banking experience knew you, not just your balance? At SoFi, it does. In a landscape where customers expect empathy as much as efficiency, banks and fintechs that fail to humanize AI risk losing trust – and business. Join leaders from SoFi and Glance as they explore how to design AI-driven digital banking that feels genuinely personal. We will dive into how capturing and supporting people at their most high-stress, high-value moments creates smoother experiences and drives measurable outcomes, like stronger loyalty and higher conversions. Learn how real-time engagement, behavioral insights, and emerging technologies can help financial institutions create experiences that are as human as they are intelligent. Key takeaways: How to integrate AI into customer journeys without losing authenticity Real-world examples of personalization that drive trust, loyalty, and conversions Strategies for creating meaningful digital engagement in financial services
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Latest Recorded Webinars
Digital Transformation

Digital Transformation
AI and human CX maturity in insurance
In the face of AI advancements, what key metrics should insurance companies track to evaluate the effectiveness of its integration and its impact on customer experience? How can forward-thinking organizations assess how they balance AI and agents in customer-facing interactions? With pressure from all sides, many leaders are caught between visionary possibilities in the long term and what's achievable – and impactful – now.


Digital Transformation

Digital Transformation
Bringing human CX to digital spaces
About this talk When it comes to helping customers meet their goals in your digital spaces, nothing beats real human connections. Glance connects your agents with your customers, face to face and right in your company’s website or app, as a seamless part of your digital customer journey.


Digital Transformation

Digital Transformation
Transforming customer experience: Why visual engagement is key
About this talk More than half of companies have or will have a formal CX transformation project underway this year. Among the many initiatives, organizations are leveraging visual engagement applications (video, screen-sharing, and co-browsing) to their customer interaction options.

Digital Transformation

Digital Transformation
Level up your CX in 2023: Metrics for ROI success
About this talk Level up your CX measurement in 2023. As the pressure to prove the ROI of your CX strategy intensifies, it’s more important than ever to be confident that your programs are set up to deliver. Join guest speaker Maxie Schmidt-Subramanian, VP, Principal Analyst at Forrester, for this webinar to help you and your team look at customer journey mapping with fresh eyes. You’ll leave with practical, actionable steps to recast your CX metrics and KPIs - so that you can head into 2023 set up for ROI success.

Digital Transformation

Digital Transformation
Effortless digital transformation: Leading with process & technology
About this talk KT Ellis, Senior IT Product Manager at Dutchie, knows CX. They have 10+ years of experience implementing and optimizing customer experience processes and systems across enterprises.

Digital Transformation
Digital Transformation
Turn smartphones into sales and service accelerators with Mobile Camera Share
About this talk When your customers or on-site technicians need to verify information or have difficulty troubleshooting equipment, a simple live stream from their mobile device can keep the interaction progressing to a successful conclusion.


Digital Transformation

Digital Transformation
Why CX should embrace AI
About this talk ChatGPT has shown us that we can expect more from software. At the same time, artificial intelligence (AI) has become a buzzword, promising to completely transform customer experience. However, many enterprises are still hesitant to adopt AI, fearing the risks of technology and uncertain about its potential benefits.


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