The Total Economic Impact of Glance Guided CX

Judy Weader, Principal Analyst, and Nikoletta Stergiou, Consultant at Forrester
Judy Weader Nikoletta Stergiou
Webinar Speakers
Judy Weader & Nikoletta Stergiou

Companies across all industries are seeking to gain a strategic advantage with differentiated customer experiences. But understanding how to measure the business impact of CX improvements is crucial – both to produce quantifiable results and to ensure the investment is sound.

That’s why Glance recently commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study examining the potential Return on Investment (ROI) enterprises can realize with Glance Guided CX.

Watch the replay of our roundtable discussion with guest speakers Judy Weader, Principal Analyst at Forrester; and Nikoletta Stergiou, Consultant at Forrester. This webinar will explore the results of the 2023 study, including how Glance provided a three-year ROI of 394%, and how organizations can:

  • Measure the ROI of digital CX improvements
  • Transform digital CX with customer-first strategies
  • Discover new revenue potential with Guided CX

Check out our other webinars

Get the latest insights on Guided CX from Glance.

Level up your CX in 2023 Metrics for ROI success
Digital Transformation

Level up your CX in 2023: Metrics for ROI success

About this talk Level up your CX measurement in 2023. As the pressure to prove the ROI of your CX strategy intensifies, it’s more important than ever to be confident that your programs are set up to deliver. Join guest speaker Maxie Schmidt-Subramanian, VP, Principal Analyst at Forrester, for this webinar to help you and your team look at customer journey mapping with fresh eyes. You’ll leave with practical, actionable steps to recast your CX metrics and KPIs - so that you can head into 2023 set up for ROI success.
Maxie Schmidt-Subramanian
Webinar Speakers
View Webinar
How a remarkable customer experience can be your best sales strategy

How a remarkable customer experience can be your best sales strategy

About this talk Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable — just ask your favorite ride-share company.
Dan Gingiss
Webinar Speakers
View Webinar
Why customer journey mapping matters more than ever
Customer Retention

Why customer journey mapping matters more than ever

About this talk Q&A with Sumita Mullick, Vice President of Customer Service and Operations Analytics at Wellmark Blue Cross and Blue Shield
Sumita Mullick
Webinar Speakers
View Webinar

SCHEDULE A DEMO

Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.