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Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

AI vs. human touch: finding the right balance in customer experience

In a world where AI can answer questions, process requests, and predict your next move, do we still need humans in customer support? Absolutely. And here’s why.

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Embracing Guided CX and human connection at Glance

By Tom Martin, Glance CEO

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Guided CX

Revitalizing visual engagement for maximum impact

Visual engagement solutions are being implemented by companies across every industry to break through classic communication barriers and provide the empowering service today’s consumers want.

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Guided CX SaaS

Glance Guided CX and Intuit Make Tax Season Less Taxing

According to the US government, the 2021 tax filing season officially kicked off on February 12th, the first day the IRS began accepting tax returns. But for me, the unofficial beginning of the tax season each year occurs the moment the first Intuit TurboTax advertisement airs during the Super Bowl. It is always rewarding for me and other Glance employees to see Intuit’s commercials in which Glance Guided CX functionality takes center stage!

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Guided CX

See Glance Guided CX solutions in Action

View the many ways Glance can transform the experience of your digitally connected customers. Add Glance guided CX solutions to your existing apps and websites to create digital interactions with your customers that rival in-person meetings. Join customers in the app or website. See what’s on their screen. Deliver expert consultation. Guide customers to complete web and in-app transactions.

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