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Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
The power of human-AI collaboration in customer experience
The rise of artificial intelligence (AI) in customer experience (CX) has transformed the way businesses engage with their customers. But contrary to fears of AI replacing human roles, the reality paints a different picture — one where AI serves as an empowering ally to human agents, enhancing their ability to deliver exceptional service.
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Guided CX
SaaS
Glance Guided CX and Intuit Make Tax Season Less Taxing
According to the US government, the 2021 tax filing season officially kicked off on February 12th, the first day the IRS began accepting tax returns. But for me, the unofficial beginning of the tax season each year occurs the moment the first Intuit TurboTax advertisement airs during the Super Bowl. It is always rewarding for me and other Glance employees to see Intuit’s commercials in which Glance Guided CX functionality takes center stage!
Guided CX
See Glance Guided CX solutions in Action
View the many ways Glance can transform the experience of your digitally connected customers. Add Glance guided CX solutions to your existing apps and websites to create digital interactions with your customers that rival in-person meetings. Join customers in the app or website. See what’s on their screen. Deliver expert consultation. Guide customers to complete web and in-app transactions.