Glance mobile app share

The in-app customer support your mobile customers deserve

Mobile customer experiences can be unforgettable with in-app customer service delivered by an actual person. Glance Mobile App Share combines two-way live video chat with mobile screen sharing capabilities. Boost your mobile customers’ engagement and offer personalized help from your representatives – right inside your app, and right at their moment of need.

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Any device, any situation

Only Glance Mobile App Share delivers:

A Flexible Mobile SDK

Simply embed Glance into your mobile app with our mobile app sharing SDK. Configure the UI and UX to deliver the brand experience your customers – and your representatives – expect.

Enterprise Scale

Glance supports thousands of concurrent sessions for in-app assistance, balancing network and device constraints for consistent quality.

Cross-Device Continuity for In-App Support

Glance offers endless device options for cobrowsing on websites or desktop apps and mobile app sharing on Android and iOS. Using any device, browser, website or app, your customers can expect the same great support from your teams.

Join users in the app

Provide in-app support with Glance Mobile App Share

With mobile app sharing, agents join users in the app – right at the moment of need – to instantly see their screen and understand their problem. As a user scrolls and navigates, an agent follows along: to help them get unstuck, rescue transactions, and turn frustrated app users into raving fans. Glance is proven to increase CSAT, build customer loyalty, and boost lifetime revenue.

Provide consistently great experiences

Achieve parity with web-based Glance Cobrowse experiences

Break down barriers of impersonal app support by letting your customers connect directly with an agent using powerful mobile app sharing and 1- or 2-way video. The perfect complement to Glance Cobrowse on your browser-based properties, Glance Mobile App Share lets your mobile apps offer the same unparalleled in-person support experiences across every channel where your customers prefer to reach out to you. Leading brands use Glance mobile app share to improve selling, transactions, training and support.

Build trust

Mobile app security and privacy compliance with Glance Mobile App Share

Glance enables mobile app collaboration only in your app – agents can’t see your user’s other apps, device settings, or the homescreen. Glance masks sensitive information from the agent’s view during mobile app sharing sessions – credit card numbers, identifying information, and more – limiting enterprise exposure to privacy and security risks and supporting your compliance initiatives.

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More than mobile app support

The Glance Guided CX platform

Engage with your customers and prospects in the channel and on the device they prefer – whether on your website or in your app. Glance Guided CX connects customers and prospects with your sales, service, training, or technical support teams – instantly – providing in-the-moment online collaboration across all devices, browsers, and communications channels: voice, text, chat, email, and more.

Add Glance Video to Mobile App Sharing

When customers can see the friendly face of the agent during a mobile app support session, it can humanize your brand, diffuse tense interactions, and build trust.

Learn more about Glance Video

Switch Between Cobrowse and Screen Share

Cobrowse or screenshare? With Glance, you don’t have to choose. Agents and customers can quickly and easily switch between cobrowse and screen share, with no downloads.

Learn more about Glance Screen Share

Multi-Mode Engagement with Cobrowse

Starting in any channel your users prefer, offer the same onscreen collaboration on your website or desktop app as you do in your mobile app. Engage with one-way or multi-way video, escalate quickly to screen share, and enjoy the same security and PDF Cobrowse features in any website or browser-based app.

Learn more about Glance Cobrowse

Our industries

Glance Mobile App Share takes brands’ CX to the next level

Leading brands across industries are raising the bar for mobile CX. Explore how Glance powers better CX in:

The most secure way to support your virtual branch experience: digitally deliver advisory services and support digital transactions with Glance Guided CX.

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