Live demo on 3/12 featuring Glance for Genesys Engage. Register now.

Glance mobile camera share

See issues firsthand for faster-than-ever resolutions

Glance Mobile Camera Share allows connected customers or remote workers to share their experience live using their camera view. Instant clarity reduces back and forth so representatives can provide better guidance, faster resolutions, and an overall superior experience. 
Mobile Camera Share
Where Glance Mobile Camera share Works

See what they see for instant clarity

sliders-02-orange

Field Service

Support customers and field service technicians using the mobile camera for remote trouble-shooting.

finacial-services-blue

Mobile Banking

Host secure in-app video meetings to deliver digital consultation with the human touch.

message-circle-1-green

Telehealth

Enable consultations and therapy sessions via secure in-app video call.

Be wherever they are in just one click

Glance Mobile Camera Share is a flexible solution that allows agents to instantly see what the customer sees — wherever they are — with one simple click.

Integrations

Toggle the camera

Company representatives can remotely troubleshoot with colleagues or customers in real time by inviting them to show their front or back camera and seeing exactly what they see.

Mobile Camera Share

Connect through the CRM

Initiate camera sharing sessions through CRM systems like Salesforce or ServiceNow. Company representatives can start up a session with one click from the CRM lead, contact, or case record.

Salesforce Integration

Connect via SMS

Glance Mobile Camera Share is initiated with a hyperlink sent via SMS to the customer. There’s no need to install an app to share the device’s camera. It’s perfect for in-the-moment, specific service issues where a customer’s or colleague’s mobile camera can help with troubleshooting and solving problems, live and together.

Mobile App Share

Our industries

Glance Mobile Camera Share takes brands’ CX to the next level

Leading brands across industries are raising the bar for mobile CX. Explore how Glance powers better CX in:

The most secure way to support your virtual branch experience: digitally deliver advisory services and support digital transactions with Glance Guided CX.

 

Learn More >

customer at work 2

Support customers with Glance while making digital claims and managing their accounts online.

 

Learn More >

insurance customer older couple

Ideal for app-based customer support and training new users, customers never leave your app with Glance solutions.

 

Learn More >

business meeting glance video
Glance Blog

Get the latest in Guided CX

Trends, tips, and insights in human-guided CX.

Digital Transformation

Turn smartphones into sales and service accelerators with Mobile Camera Share

About this talk When your customers or on-site technicians need to verify information or have...

Read Now
Digital Transformation

Why CX should embrace AI

About this talk ChatGPT has shown us that we can expect more from software. At the same time,...

Read Now
Customer Retention

How brands boost loyalty and drive revenue with Glance for Salesforce

About this talk Technology is transforming brand interactions - but not human nature.

Read Now

See it Live

Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.