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Creating authentic customer connections in a digital world: The power of integrating empathy and technology with Tom Martin
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Creating authentic customer connections in a digital world: The power of integrating empathy and technology with Tom Martin

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Thalia Chodat Thalia Chodat

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    Tom Martin is the CEO at Glance, a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning from a small business screen share tool to a provider of omnichannel visual engagement solutions for some of the largest enterprises in the world.

    Since that pivot, Glance has experienced multiple years of 70% year on year growth. Prior to joining Glance in 2013, Tom spent over a decade at Verizon building and managing strategic partnerships. Outside of the office, Tom is an avid backcountry skier, mountaineer and competitive cyclist.
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    https://podcasts.apple.com/jm/podcast/navigating-the-customer-experience/id1115751484?i=1000626056493&utm_content=262664044&utm_medium=social&utm_source=facebook&hss_channel=fbp-30057520726

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    https://podcasts.apple.com/jm/podcast/navigating-the-customer-experience/id1115751484?i=1000626056493&utm_content=262664044&utm_medium=social&utm_source=facebook&hss_channel=fbp-30057520726