Glance Video

Humanize digital experiences with embedded video

Show your customers that real humans are there to guide and help them achieve their goals with live video that enhances guided CX interactions through powerful, face-to-face collaboration. One-, two-, or multi-way video options make collaborating with Glance a rich experience inside of your mobile apps, portals, websites, or even SaaS applications.

Get a Demo

Fortune 500 enterprises trust Glance’s collaboration technology

The world’s largest and most security-conscious enterprises trust Glance to power their human-focused CX strategies. This includes adding live, in-the-moment video to personalize the experience while guiding customers in their mobile apps, account portals, SaaS applications, or websites.

Start video anytime during a Glance collaboration

You can begin collaborations with video turned on or add it to an active Glance session already in progress. Customers can choose to allow video and turn it off at any time. Representatives love how quick it is to start a Glance-powered collaboration from within their daily workspace, with the capabilities they need at their fingertips.

High-quality video with options you expect

When you use video during a Glance collaboration, you can have a representative-only stream (one-way), request customers to turn on their video stream (two-way), and invite multiple participants to join the session. Representatives can have a branded, custom background, and all participants can turn on background blurring. Flexibility is built-in: users can resize the video window, snap to corners, minimize, or turn it on and off during a Glance Guided CX session so that it’s never in the way of live collaboration.

No additional overhead for face-to-face online consultation

Enterprises and customers can use the standard equipment already available on devices, with no additional hardware purchases necessary. Glance video performance dynamically adjusts depending on network bandwidth to deliver the best possible experience for participants. You can keep customers in the moment, engaged, and focused on the task at hand – no downloads, plugins, or extensions required.

Works with your existing (and future) tech stack

You can leverage Glance with the systems you have in place today or the technology choices in the future. Glance works the same no matter where the interaction starts, ensuring employees and customers have a consistent experience regardless of the underlying tech.

Learn more about our quick-start integration options or API and SDK libraries.

Enterprise-grade security and scale

Glance supports stringent data privacy and security standards, maintains annual compliance with ISO/IEC 27001 and SOC 2 Type 2, and is verified by our Fortune 500 customers in Financial Services, Banking, Insurance, and more. Our Guided CX platform, which includes video, is proven to scale without a decrease in quality during business-critical seasons such as holiday shopping, open enrollment, and U.S. tax filing.

Visit our Trust Center

Measurable business impact

Our APIs let you export Glance data into your BI or reporting tools to analyze the ROI of video while assisting customers. Additionally, integrating Glance within your CRM, CCaaS, or custom systems allows you to combine interaction data with business data, enabling deeper and more meaningful business analysis to help you understand Glance's revenue impact and value-based operational efficiencies.

Resources

Learn more about Glance

Set your digital customer experience apart from the rest with Glance Guided CX.

Browse more resources

Guided CX

The Guided CX Platform

See how Glance delivers Guided CX trusted by large enterprises.

Explore Glance Guided CX

Study

Forrester: The Total Economic Impact of Glance Guided CX

Read Forrester's study and uncover how Glance yielded a 394% ROI for customers.

Read now

Demo

See Glance for Salesforce

View our live demo to see how Glance integrates natively with Salesforce.

Read now

Frequently Asked Questions

How does Glance Video differ from standard video conferencing tools like Zoom or Teams?

Glance Video is purpose-built for guided customer experiences rather than general meetings. Unlike standalone video conferencing platforms, Glance Video embeds directly within your mobile apps, customer portals, websites, and SaaS applications, keeping customers in context while they receive assistance. The video component integrates with Glance's broader collaboration suite, including screen sharing and cobrowsing, so representatives can see what customers see and guide them through tasks in real time. Standard conferencing tools require customers to leave their current workflow and join a separate application, which disrupts the experience and increases friction. Glance maintains session continuity, allowing video to be added or removed mid-session without restarting the interaction.

What technical requirements do customers need to participate in a Glance Video session?

Customers need only a device with a camera and microphone, which most modern smartphones, tablets, and computers already include. Glance Video requires no downloads, plugins, browser extensions, or additional hardware purchases from customers. The technology runs directly in the browser or within your embedded application, reducing barriers to participation. Video performance automatically adjusts based on available network bandwidth, so customers on slower connections still receive a functional experience without manual configuration. This zero-download approach contributes to higher adoption rates and faster time-to-resolution during support interactions.

Can Glance Video sessions be recorded for compliance or training purposes?

Glance supports session recording capabilities that organizations can configure based on their compliance and training needs. Recordings can capture the full interaction, including video streams, screen activity, and collaboration elements. For industries with strict regulatory requirements, such as financial services and healthcare, these recordings provide documentation for audits and dispute resolution. Organizations retain control over recording policies, storage locations, and retention periods. Glance's compliance with ISO/IEC 27001 and SOC 2 Type 2 standards means recorded data receives enterprise-grade security protections throughout its lifecycle.

How does Glance Video protect customer privacy during sessions?

Glance provides multiple privacy controls that give customers agency over their participation. Customers can decline video entirely, turn their camera off at any time during a session, or enable background blurring to obscure their surroundings. Representatives can initiate sessions with one-way video, showing only themselves while the customer remains off-camera. The video window is resizable, can snap to screen corners, and can be minimized so it never obstructs the collaborative work area. From an organizational standpoint, Glance processes data in accordance with stringent privacy standards and has passed security reviews by Fortune 500 companies in banking, insurance, and financial services.

What measurable improvements can organizations expect after implementing Glance Video?

Organizations using Glance's Guided CX platform, which includes video capabilities, report a 20% increase in customer satisfaction scores and an 18-point lift in Net Promoter Score. First-contact resolution improves by 10%, while average handle time decreases by 20%, indicating that face-to-face video interactions help representatives resolve issues faster and more effectively. Sales-focused teams see a 60% reduction in sales cycle length and a 40% boost in lead conversion rates. Forrester's Total Economic Impact study found that Glance customers achieved a 394% return on investment. These metrics stem from video's ability to build trust, reduce miscommunication, and enable representatives to guide customers through complex processes with visual cues and real-time feedback.