GUIDED CX FOR SLED
Serving citizens and students with secure human connections
Government services and education programs are getting increasingly digital, but it isn’t easy.
Glance helps state and local governments, as well as schools and universities, bring the human touch into digital journeys. With cobrowse, screen share, and video, staff can guide people in real time - whether they’re renewing a license, filling out forms, or navigating a new online portal. It’s a secure, responsible way to improve the experience without overhauling your existing systems.
DMV SERVICES WITH EASE
Simplify renewals, registrations, and more
Departments of Motor Vehicles handle some of the most common, but often frustrating, citizen interactions. Whether it’s renewing a driver’s license or registering a new vehicle, citizens expect the process to be quick and straightforward. With Glance, DMV staff can step in at exactly the right moment to guide residents through forms, payments, and confirmation screens. The result? Fewer abandoned transactions, happier citizens, and smoother operations at scale.
CITY PERMITS MADE SIMPLE
Support businesses at every step
From applying for work permits to scheduling inspections, local businesses depend on city services to keep moving forward. But portals and processes can feel overwhelming, especially for first-time applicants. Glance Cobrowse and Screen Share allow city employees to walk applicants through setup, payments, and scheduling in real time, turning red tape into clear, confident action.
PENSION & BENEFITS GUIDANCE
Help members navigate critical decisions
Teachers, public employees, and retirees often have questions when accessing pension systems or benefits portals. These are high-stakes, high-sensitivity interactions where clarity matters most. With Glance, support staff can securely guide members through logins, forms, and account questions, without ever exposing private data. This can be especially vital for elderly or less tech-savvy constituents. The outcome: more confidence, fewer errors, and a smoother path to retirement security.
How it works
Transform digital government and education services with Glance
Public services are some of the most important, and often most complex, interactions people have in their daily lives. Citizens and students expect clarity, security, and ease, while agencies and schools need tools that fit tight budgets and legacy systems. Glance helps deliver both by adding secure human connections right inside your digital experiences.
See & Guide
Glance enables staff to instantly see what citizens or students see on their screen - forms, fields, and navigation steps - and guide them in real time. This makes even the most complex processes, like benefits enrollment or tuition payment, easier and faster.
Build Trust
When people are applying for services or accessing sensitive accounts, trust is everything. Human-to-human guidance reassures citizens and students that they’re not alone and that their information is handled securely.
Serve Everyone
Digital government only works if it’s accessible to all. With Glance, staff can assist seniors, non-native English speakers, or anyone less comfortable with technology, ensuring equitable access to critical services. And because most people rely on their phones more than a desktop, Glance is fully mobile-ready.
Scale with Ease
Agencies and schools don’t have the luxury of large IT budgets. Glance works with your existing systems, requires little overhead, and can quickly scale across multiple departments or campuses.
Enterprise-Grade Security
Glance is built with government-grade expectations for privacy, compliance, and accessibility. Sensitive data is masked, ensuring citizens and students get the help they need without exposing personal information.
How it works
Elevate Your Accounting Software CX Instantly
Improve customer confidence, build trust, and foster retention by adding human connection to your digital experiences.
Instantly understand client challenges
Provide real-time, personalized support
Collaborate seamlessly
Secure, scalable solutions
Frequently Asked Questions
What results can agencies expect from using Glance?
Agencies using Glance Cobrowse solutions typically see:
- Higher completion rates for online transactions.
- Improved citizen satisfaction and trust.
- Reduced support costs through faster resolutions.
- Better accessibility for all citizens, including those less tech-savvy.
CASE STUDIES
Government & education success stories
One of the nation’s largest state DMVs uses Glance to guide residents through vehicle registrations and license renewals online to reduce frustration and cut down abandoned transactions.
A major metropolitan city relies on Glance to help business owners set up accounts, manage payments, and schedule inspections through the city’s digital portal, making red tape feel a lot less complicated.
One of the largest teacher pension systems in the U.S. uses Glance to securely and seamlessly guide members through retirement account access, enrollment, and benefits questions.
A state Department of Administrative Services uses Glance across its digital properties - from tax filing to job services to the Business Gateway - ensuring citizens get the help they need, wherever they need it.
