2016 Reflection – A Year of Growth and Appreciation for Glance Networks

Read time
Published

With the holiday season upon us, I felt it was fitting to reflect on the past year at Glance Networks. As we sat at our annual company holiday party, I looked around the table at all the great people who have contributed to our success, and a revelation came to me. Groups of two and three people engaging in conversation, sharing pictures on their phones, learning about each other…having experiences that create warm and lasting relationships. A perfect encapsulation of the engagement and relationship building that our team has strived to support throughout 2016.

Thank you in advance for indulging me as I describe why 2016 has been a truly amazing year for Glance Networks. We are quite proud of what we’ve achieved, especially all the success our customers have had with our solutions.

2016 Year of Growth Vertical
Strengthening Our Team

Glance Networkscontinued to experience healthy business growth with double-digit increases in sales. We fully expect this momentum to build in 2017 as our client success and sales teams build meaningful relationships with top brands around the world. Most importantly, we added key team members who have contributed to our success, and will add several more in the new year.

Building a Purposeful Product

Our engineering team continued to enhance our cobrowse solution with capabilities that raise the customer experience to a whole new level. We have submitted 21 patents with 11 patents approved and several in the works. Now, customer service agents can initiate a cobrowse session without customer action, and sales representatives can be notified when high-value customers are online and instantly reach out to provide concierge-level assistance.

Improving the Business Case

So many solutions these days are built without the end user in mind. This empathy gap is why this year we teamed up with CohnReznick and created the Glance ROI Insight program. This collaboration will help companies understand the quantifiable improvements in productivity, deal flow, and closure rates— something that no other customer experience solution can do.

Creating Peace of Mind

Cybersecurity has been at the forefront of all of our minds. Many of our customers are in regulated markets that require them to protect their customers’ personally identifiable information. Vital security features are already built into our cobrowse solution, such as masking sensitive information on the customer’s screen. In 2016, we went even further by adding new privacy certifications, including PCI Level I and HIPAA through the Business Associate Agreement (BAA). I’m proud that we took these steps to assure our customers that security is paramount to building a trustworthy customer experience.

Sharing Our Customers’ Success

We were fortunate to be recognized by our customers and other trusted organizations for how Glance is changing the online customer experience for the better.

A Happy Holidays and a Prosperous 2017 from Glance Networks

Looking forward to the New Year, we’ve set the stage for improving our technology, adding new team members to help us reach important markets, and collaborating with important partners who share our dedication to providing an exceptional customer experience.

Happy Holidays from all of us at Glance Networks. We wish you much success and look forward to continuing our relationship with you in 2017!

Are you ready to discover how Glance can improve customer engagement and increase sales for your own business?

Sign up for your personalized Glance demo today!

About Glance Networks

Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »

SaveSave

SaveSave

SaveSave

SaveSave

SaveSave

SaveSave

Published
Glance Blog

Get the latest in Guided CX

Trends, tips, and insights in human-guided CX.

Cobrowse

Glance Networks completes 2014 with 57 percent growth

Glance Networks, a leading provider of visual engagement, today announced its 2014 success with...

Read Now
News

Solution Available on Genesys AppFoundry

Glance Networks has launched its visual engagement platform on the Genesys AppFoundry – a newly...

Read Now
News

Glance Receives Frost & Sullivan 2021 Product Leadership Award

Guided CX Provider is Lauded for Excellence in Visual Engagement

Read Now

SCHEDULE A DEMO

Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.