We at Glance Networks are always looking for ways to empower our customers to accelerate cobrowse ROI. Our technologies bring personalized experiences to customer service, sales, and support through simple, collaborative next generation cobrowse solutions. As such, enabling our customers to make their customers happy is a top priority.
With that in mind, we are pleased to announce a new partnership. We have joined forces with CohnReznick LLP, one of the leading accounting, tax, and advisory firms in the United States. This partnership will enable digitally-oriented companies to achieve quick ROI. The alliance enhances both companies’ ability to help growth companies spearhead value creation and measurably improve customer engagement and customer service.
Reduce costs and accelerate cobrowse ROI
“We are excited to align with CohnReznick. Our joint innovative offering will speed time to value so businesses can quickly deliver a better customer experience while eliminating the need for agents to ask twenty questions in order to understand a problem,” said Tom Martin, CEO of Glance Networks, “Our customers love what cobrowse can do and now we can collaborate with them to deliver quantifiable results.”
“Aligning with Glance Networks enables CohnReznick to extend its technology offerings, particularly enhancing our ability to help clients improve customer experience, streamline inefficient processes, and more quickly address customer issues,” said Dean Nelson, Principal and National Director of the Technology and Digital Advisory Practice at CohnReznick. “Glance Networks meets the demands of our clients to better engage with their customers and reduce the costs to serve them effectively.”
A partnership to improve customer experience
CohnReznick and Glance together will collaborate to help growth companies accelerate cobrowse ROI in order to:
- Transform customer experience into a competitive asset by enhancing customer collaboration
- Simplify complex onboarding, troubleshooting, and support processes – resulting in greater renewal rates and decreased support efforts
- Show customers how to get the most out of self-serve resources and let us show you how to measure the results!
Together, CohnReznick and Glance provide Digital and Innovation Services and Solutions. These solutions help growth companies:
- Digitally transform business models
- Build sustainable competitive advantage
- Reshape market leadership in today’s digital economy
CohnReznick LLP is one of the top accounting, tax, and advisory firms in the United States. CohnReznick combines the resources and technical expertise of a national firm with the hands-on, entrepreneurial approach that today’s dynamic business environment demands. Headquartered in New York, NY, and with offices nationwide, CohnReznick serves a large number of diverse industries. The company offers specialized services for middle market and Fortune 1000 companies, private equity and financial services firms, government contractors, government agencies, and not-for-profit organizations.
The Firm, with origins dating back to 1919, has more than 2,700 employees including nearly 300 partners. It is also a member of Nexia International, a global network of independent accountancy, tax, and business advisors. For more information, visit www.cohnreznick.com.
About Glance Networks
Glance helps enterprise organizations create the ultimate customer experience with smart, omni-channel visual engagement solutions based around integrated cobrowse, screen share, and one-way agent video. We are one of the world’s simplest, most reliable and secure platforms that enable companies to see, show and share anything online, creating a frictionless path to great experiences in sales, support and customer service. The result is improved customer satisfaction and loyalty, increased revenue growth and operational savings. From financial services and healthcare to retail and travel and leisure, even the most advanced technology and SaaS organizations – we transform the customer experience for today’s business. Learn More »