Blog
Reimagining customer experience: Structure follows strategy
News

Reimagining customer experience: Structure follows strategy

Read time
Published

In this article

    Sign up for our newsletter

    Over 70% of senior executives, as reported by McKinsey, see CX as their top priority, driven by its tangible benefits. Successfully executed CX strategies have led to companies seeing a 20% boost in customer satisfaction, a 15% hike in sales conversions, a 30% drop in service costs, and a 30% surge in employee engagement.

    Wondering which strategies can truly transform your CX?
    Published
    https://www.destinationcrm.com/Webinars/1888-Reimagining-Customer-Experience-Structure-Follows-Strategy.htm?src=gla1

    Related Resources

    News

    75% of consumers left frustrated by AI customer service

    2026 CX trends report from Glance shows customers want trustworthy resolution, no matter the channel

    Read Now
    News

    The next 25 years of Glance: Building the future of guided CX

    If our first 25 years were defined by a simple idea - “If I could just show you what I mean” - the...

    Read Now
    News

    25 years of Glance: Keeping digital CX simple, human, and friction-free

    Technology has changed completely since 2000. Customer expectations have, too.

    Read Now

    SCHEDULE A DEMO

    Join your customers inside your digital spaces

    Set your digital customer experience apart from the rest with Glance Guided CX.

    Schedule a demo
    https://www.destinationcrm.com/Webinars/1888-Reimagining-Customer-Experience-Structure-Follows-Strategy.htm?src=gla1