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Reimagining customer experience: Structure follows strategy
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Reimagining customer experience: Structure follows strategy

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    Over 70% of senior executives, as reported by McKinsey, see CX as their top priority, driven by its tangible benefits. Successfully executed CX strategies have led to companies seeing a 20% boost in customer satisfaction, a 15% hike in sales conversions, a 30% drop in service costs, and a 30% surge in employee engagement.

    Wondering which strategies can truly transform your CX?
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