Reimagining customer experience: Structure follows strategy

Read time
Published

Over 70% of senior executives, as reported by McKinsey, see CX as their top priority, driven by its tangible benefits. Successfully executed CX strategies have led to companies seeing a 20% boost in customer satisfaction, a 15% hike in sales conversions, a 30% drop in service costs, and a 30% surge in employee engagement.

Wondering which strategies can truly transform your CX?

Published
Glance Blog

Get the latest in Guided CX

Trends, tips, and insights in human-guided CX.

Eager-to-Do-More-with-a-Smaller-CX-Budget-Try-These-Clever-Strategies-CX-Today
News

Eager to do more with a smaller CX budget? Try these clever strategies!

We’re living in an experience-driven economy. More than anything else, the support and guidance a...

Read Now
News

David Butler joins CX leader Glance in product & strategy role

Butler brings customer contact center and CX analysis experience to Glance’s executive leadership...

Read Now
News

Glance Announces Strategic Partnership with Experience Design Expert Amy Heymans

Former Chief Experience Officer of Mad*Pow and Chief Design Officer of UnitedHealthcare brings...

Read Now

SCHEDULE A DEMO

Join your customers inside your digital spaces

Set your digital customer experience apart from the rest with Glance Guided CX.

https://www.destinationcrm.com/Webinars/1888-Reimagining-Customer-Experience-Structure-Follows-Strategy.htm?src=gla1