Guided CX

Guided CX

Guided CX Platform
Industry-leading human CX.

Integrations
Connect to other services.

Trust & Security
Keep your customers safe.

For Developers
Build with our tools.

Product Documentation
Explore technical details.
Solutions

Glance Solutions

Cobrowse Solutions
See what your customers see.

Mobile Solutions
Instant connection right in your app.

Professional Services
Custom-tailored solutions.

Guided Support
Instant personal connections.

Guided Onboarding
No more nap-inducing trainings.

Guided Sales & Advisory
Upgrade your sales meetings.
Industries

Industries

Financial Services
Human-guided transactions.

Healthcare
Standout CX for high-stakes moments.

P&C Insurance
Insurance CX with human connection.

Tax & Accounting
Add the human touch to your tax software

Retail
Take your in-person experience online.

SaaS
CX that sells SaaS.
Resources

Resources

All Resources

Blog

Demos & Overviews

Case Studies

Webinars

eBooks

Featured Resources

Glance releases 2025 CX Trends Report
With customer satisfaction trends rapidly evolving, Glance’s report outlines how organizations can leverage AI without losing the personal touch.

AI + human maturity model for customer experience
AI and human collaboration are transforming customer experiences across industries. This is your roadmap to understanding where your organization stands today and how to advance toward smarter, more impactful customer interactions.

The Total Economic Impact™ of Glance Guided CX
Glance Guided CX found to enhance customer service operations, reduce costs, and drive revenue in a study commissioned by Forrester Consulting.
Partners
Company

Company

About Us
See why we're the leader in Guided CX.

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Join our team and build the future of CX.

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Get in touch with the Glance team.

Leadership
Meet our leadership team.

News
Hear the latest from Glance.

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cobrowse

Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

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Guided CX

The future of customer support: how mobile collaboration enhances remote assistance

Most of us live, work, shop, and get help on our mobile devices. But when customers reach out for support on their phones, the experience can feel clunky: toggling between apps, repeating themselves, or struggling to explain what’s on their screen.

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Cobrowse

Evaluating Tools for the Contact Center? Aim Small.

Four central elements to keep in mind when building the business case for adding cobrowse, screen share, and other technology in the contact center.

Cobrowse

Cobrowse and Screen Share: Are You Ready to Get On Board?

From Apple to Amazon, business leaders are using visual engagement solutions to bring sales, support, and customer experience to the next level. Solutions that integrate screen sharing, co-browsing, agent video, and more enable businesses to humanize the online experience in order to create stronger, deeper customer relationships.