kindness-in-the-contact-center
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
Customer support that cares: how Guided CX elevates the human connection
When’s the last time you felt genuinely cared for by customer support? If you're thinking too hard, you're not alone. Many of us have come to expect frustrating, impersonal experiences when we need help—endless phone trees, unhelpful chatbots, or agents who seem just as lost as we are. But it doesn’t have to be this way.
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Contact Centers
Kindness in the contact center
Be Kind to Humankind Week: embracing kindness in CX and beyond
Celebrate Be Kind to Humankind Week — explore how kindness can improve This week, we celebrate Be Kind to Humankind Week, a time dedicated to spreading kindness, empathy, and compassion in our everyday lives.