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Glance releases 2026 CX Trends Report
Based on insights from more than 600 U.S. consumers collected through a national survey conducted by Glance, the report exposes a widening gap between AI promises and customer reality.

AI + human maturity model for customer experience
AI and human collaboration are transforming customer experiences across industries. This is your roadmap to understanding where your organization stands today and how to advance toward smarter, more impactful customer interactions.

SoFi Customer Testimonial
Joshua Johnson, Senior Director of Operations Strategy and Transformation at SoFi, shares how Glance helps SoFi support members more effectively during key digital moments.
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Guided CX Insights

Track trends, get tips, and explore new ideas in Guided CX.

Guided CX Customer Service

Faster isn’t friendlier

Why instant answers are making customer experience worse

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Be Kind to Humankind Week: embracing kindness in CX and beyond

Celebrate Be Kind to Humankind Week — explore how kindness can improve This week, we celebrate Be Kind to Humankind Week, a time dedicated to spreading kindness, empathy, and compassion in our everyday lives.

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