onboarding
Guided CX Insights
Track trends, get tips, and explore new ideas in Guided CX.
AI + human = the winning formula for trust in customer experience
AI can do a lot. It can automate workflows, personalize interactions, and even predict customer needs. But when it comes to trust, humans still play the leading role.
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Onboarding
Customer onboarding is evolving. (And it matters more than ever)
Let’s say you’re selling a product that’s simple to use: sneakers, for example. You can rest assured that once a customer has those sneakers, they won’t need to be taught how to use them. (Although you may want to put a shoelace-tying tutorial on your website, just in case.)
Onboarding
Customer Service
Deploying Glance Step #1: Communicating the Value of Visual Engagement to Your Company
Glance has been delivering visual engagement solutions since 2000. In the past two decades, we’ve learned a best practice or two about deploying technology solutions into the enterprise.