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Welcome to Our eBooks
See why CX industry leaders trust Glance Guided CX.
Featured eBook
2026 CX Trends: the Backlash and the Bounceback
A practical guide for customer experience leaders Based on insights from more than 600 U.S. consumers collected through a national survey conducted by Glance, the report exposes a widening gap between AI promises and customer reality. While organizations invested heavily in automation in 2025, customers reported more loops, dead ends, repeat explanations, and, ultimately, declining trust.
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Latest eBooks
eBook
2026 CX Trends: the Backlash and the Bounceback
A practical guide for customer experience leaders Based on insights from more than 600 U.S. consumers collected through a national survey conducted by Glance, the report exposes a widening gap between AI promises and customer reality. While organizations invested heavily in automation in 2025, customers reported more loops, dead ends, repeat explanations, and, ultimately, declining trust.
eBook
2026 CX Trends: the Backlash and the Bounceback
A practical guide for customer experience leaders Based on insights from more than 600 U.S. consumers collected through a national survey conducted by Glance, the report exposes a widening gap between AI promises and customer reality. While organizations invested heavily in automation in 2025, customers reported more loops, dead ends, repeat explanations, and, ultimately, declining trust.
eBook
Trust and transparency in AI-driven CX
A practical guide for customer experience leaders AI is transforming customer experience, but trust remains the cornerstone of lasting loyalty. While 70% of CX leaders recognize AI as a business imperative, less than half of people globally are willing to trust AI systems. This growing gap between capability and comfort makes transparency, ethics, and human connection more critical than ever. This eBook explores how CX leaders can harness the power of AI responsibly, creating experiences that are transparent, ethical, and human-guided. You’ll learn how to avoid common trust breakers, design trustworthy AI systems, and balance automation with empathy.
eBook
Banking beyond boundaries
Banks are facing a critical imperative to revolutionize customer engagement. From meeting customers in their critical moments to balancing automation with the human touch and unlocking smart servicing and experiences, in this eBook, we’ll delve into the strategies and insights that can help banks thrive in the digital age. Download the eBook to learn:
Our Customers
What our customers are saying
Salespeople and demo technicians love Glance because it is simple, easy, fast, and reliable. Sales leadership loves Glance because of the automatic KPI capture in the CRM and the ability to inspect the sales process. Everyone loves the results: close business faster, for more revenue.
"We have the ability to have our experts see what the customer sees and highlight areas to help direct the customer. Our one-way video lets the customer connect the TurboTax expert they are speaking with. It’s been a game changer for Intuit."
"We’re able to jump right into whatever issue the customer may be facing and provide real-time guidance as opposed to trying to make them describe what they see on the screen."
"Enabling lenders to see what the customer is seeing in the digital environment and offer guidance and personalized service as needed through Glance cobrowsing is incredibly valuable."
