Customer Retention
Digital insurance depends on human interaction to drive loyalty
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Based on insights from more than 600 U.S. consumers collected through a national survey conducted by Glance, the report exposes a widening gap between AI promises and customer reality.
AI and human collaboration are transforming customer experiences across industries. This is your roadmap to understanding where your organization stands today and how to advance toward smarter, more impactful customer interactions.
Glance Guided CX found to enhance customer service operations, reduce costs, and drive revenue in a study commissioned by Forrester Consulting.
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We’re living in an age of hyper-normalized digital convenience. Customers expect every online interaction to involve a frictionless, self-service, end-to-end journey – all taken from the comfort of their couches.
But many digital customer experiences fall far short of this expectation – especially when buying and seeking support for complex financial products and services.
Read the eBook to learn:
Set your digital customer experience apart from the rest with Glance Guided CX.
Download the eBook to learn how insurers are using Guided CX to:
Download the eBook to learn how banks are using Guided CX to:
We had the privilege to tap into the minds of proven contact center experts for Q&A sessions where...
Join your customers inside your digital spaces
Set your digital customer experience apart from the rest with Glance Guided CX.